On Thursday, Sept. 27, Mike Anderson of Collision Advice presented the fifth webinar in his “Learn to Research, Research to Learn” series.
This webinar focused on “Using Volkswagen erWin.”
He was joined by VW’s Service Compliance Specialist Travis Taylor and Wholesale Parts Operations Manager Bill Garrett. Anderson also thanked Warren Barbee, who could not join the group for the webinar but “was helpful in his contributions.” The webinar was created by Collision Advice in collaboration with Volkswagen.
Anderson explained that he decided to host these webinars because his annual “Who Pays for What?” surveys, conducted in conjunction with the Crash Network, led him to determine that shops are not researching OEM repair procedures 100 percent of the time as they should be. As a result of this finding, Collision Advice will be hosting a monthly webinar with a different OEM each month to raise awareness of the resources each OEM offers to research repair procedures.
Anderson plans to guide attendees on a step-by-step tour of each specific OEM’s website, including logging in, areas of the website and how to improve search results. He will also demonstrate how to research some common procedures needed by collision repairers, explore the differences between an OEM scan tool and aftermarket scan tool and investigate OEM parts information and support tools.
The VW webinar included a review of the additional features offered on the VW erWin website, a discussion of VW’s requirements pertaining to scanning and an exploration of VW’s certification program.
VW’s repair procedures can be accessed through https://erwin.vw.com, which is a pay-to-use site. Under “About erWin,” the step-by-step page will walk users through the process of setting up an account, beginning with registration. Anderson noted that using older versions of Acrobat Reader can result in problems opening documents, and erWin currently supports only Internet Explorer as a browser.
He also emphasized, “Setting up an erWin account is free, but subscribing to the service information is where the charge is at.”
Once the account is set up, users can go to “my account” and view subscription options. A one-day subscription is available for $35, a one-month subscription costs $250, and a year-long subscription costs $1,500. USA-certified shops receive this service as part of their fees. When a user is logged into their account, they can see the length of time left in their subscription on the first page.