Friday, 24 August 2018 22:27

Did the John Eagle Decision Change Anything?

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Kime Collision of Standish, MI, wrote, “We have been doing this for years knowing that sooner or later everyone would have to. It looks like reality is finally catching up in our industry.”


And then there was this anonymous word to the wise, “You have to be willing to let the vehicle leave if the customer or insurer is unwilling to repair the vehicle correctly.”


So… what can be said about the John Eagle decision and its effect on the industry? A year ago, many writers, consultants and pundits said it was a wake-up call for the industry. They said that shops had to pay more attention to OE procedures and proper repairs. If the above information, small sampling that it is, is to be believed, then it looks like not all, but many shops have “seen the light” and are using more OE procedures and OE parts.


As for scanning and recalibrating, a recent CCC report of the first quarter of 2018 indicates a small increase in scans, less than what the above figures would indicate. However, CCC’s Susannah Gotsch is also quick to point out that just because there is no scan on the estimate, it doesn’t mean one wasn’t done.


Will the swing to greater use of OE procedures be permanent? An educated guess says yes. As long as technology continues to move forward and becomes increasingly sophisticated at a faster and faster rate, technicians will have no choice … if the car is to be properly and safely repaired.

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