Friday, 24 August 2018 22:27

Did the John Eagle Decision Change Anything?

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Typically, smaller shops have fewer or no DRP associations, so that is less of an issue for them. Plus, a smaller shop would have more to lose if it encountered a lawsuit of the scope of the John Eagle case.


What percent of the time did you perform a pre- and post-diagnostic scan?


The concept of pre- and post-repair scans has been around for years, but has only come to the forefront in the last couple of years due to the expanded use of ADAS systems. Overall, the process of pre- and post-scanning has doubled recently. It is unclear if the John Eagle case had anything directly to do with this, but if nothing else, it has made shops aware that they are solely responsible for correct repairs and the consequences of not doing so can be dire. It is interesting to note that the 7--10 DRP programs category, having the lowest percentage of shops conducting pre- and post-scans, jumped dramatically from 14.3 percent of shops to 57.1 percent of shops conducting pre- and post-scans 80 to 100 percent of the time. It is unknown if payment (or not) by the insurance company for the pre- and post-scan operation was a factor.


What percent of the time did you recalibrate those devices requiring recalibration based on a post-repair scan?


Overall, this measurement took a sizeable jump from 53.8 percent of shops recalibrating 80 to 100 percent of the time to 77.7 percent. Again, one of the largest changes is the smaller shops, those with 1 to 7 employees, perhaps because they have the most to lose in a catastrophic lawsuit situation. Those shops with a large amount of DRP relations also had a large change, but only because they were recalibrating so rarely prior to October 2017.


Here are some of the comments that accompanied the surveys.


Chris Norris of Weavers Auto Center in Shawneee, KS, said, “We need to stand up for the consumer that drives the vehicle. BTW we are the only ones!”