fbpx
Friday, 24 August 2018 22:27

Did the John Eagle Decision Change Anything?

Written by

Index

 

Questions included:

 

* What percent of the time did you look up and follow OE repair procedures?

 

* What percent of the time did you use new, OE parts for repair?

 

* What percent of the time did you perform a pre- and post-diagnostic scan?

 

* What percent of the time did you recalibrate those devices requiring recalibration based on a post-repair scan?

 

To get a better perspective, shops were also asked about their DRP associations and how many they had. The results were:

 

28% - 0 DRPs
26% - 1-3 DRPs
28% - 4-6 DRPs
8% - 7-10 DRPs
9% - 10+ DRPs

 

To get an idea of a shop’s size, we also asked how many shop employees each respondent had. The results were:

 

30% - 1-7 employees
32% - 8-15 employees
18% - 16-25 employees
20% - 25+ employees

 

Survey Results

 

For brevity, we are publishing overall shops (includes all responding shops), smallest and largest shops by employee count, shops with no DRP associations and those with the most DRP associations. Numbers reflect statistics prior to the John Eagle decision and after the John Eagle decision.

 

What percent of the time did you look up and follow OE repair procedures?

 

 

At the core of the John Eagle decision was whether or not the shop followed OE repair procedures. After some explanation, even a jury of lay-people understood the concept and the gravity of the situation. It seems that most of the rest of the industry did as well. On average, only 34.4 percent of shops used OE procedures 80 to 100 percent of the time prior to the John Eagle decision. After the John Eagle decision, the number roughly doubled for all categories except those with zero DRP programs, who were using OE procedures more to begin with anyway.

 

What percent of the time did you use new, OE parts for repair?

 

Of course, the use of OE parts has been an issue since the 1990s; even more so now with the advent of OE position statements calling for their use along with proper repair procedures. Overall, those shops using OE parts 80 to 100 percent of the time took a sizeable jump from 29.7 percent to 41.1 percent. The largest jump, from 23.4 percent to 57.4 percent was in the 1--7 employees category.