Talking about the Service Bulletins and Recalls tab, Anderson stated that this is also the tab where FCA’s position statements are found. By looking at a specific part, users can see service bulletins, and there is also a Collision Bulletin section that allows collision repair centers to search for Service Bulletins by vehicle section that specifically relate to that vehicle. He pointed out that FCA requires use of its factory scan tool or asTech.
Next, Anderson talked about the Service Information tab, which allows repairers to drill down research by vehicle section. This portion of the website includes technical specifications, tools and repair specifications. Under Special Tools, the site lists the tools needed when working on a specific component with the part number and a link to the Mopar Essential Tools website where they can be purchased. Within the sub component, the website provides information on diagnosis and testing, removal, disassembly, inspection, assembly, installation and more.
Next, Collision Advice’s Tracy Dombrowski shared information about the Search Feature, which is very easy to use. It shows the top 10 more frequently searched terms and utilizes Boolean string search logic, which uses quotation marks, “and,” “or,” and “not” to narrow down results. It’s important to ensure that the vehicle make, year and model are specified for the best results.
Anderson demonstrated how to use the search feature to find some specific features related to collision repair, such as battery disconnect, MIL lights, the pre-scan process (which requires customer authorization), post-scan process steps and body verification tests. He also explored recalibrations of sensors and modules.
“I think the hot topic today is scanning, but I have to tell you, I’m really concerned as an industry because we need to move past the scanning and get into the calibrations,” he said.
Looking at power sliding door learn cycles, Anderson researched how to calibrate the activation zones on sliding doors or lift gates. It’s important to diagnose any DTCs and ensure the system is working correctly. Anderson looked at adaptive cruise control requirements, showing an example of a video that is embedded in the repair procedures---Anderson’s favorite feature of FCA’s website.
Continuing on, Anderson looked at recalibrating power third row seats, sensor and module locations and recalibration requirements. He also explored the WiTECH 2 Scan Tool and asTech that FCA requires. He talked a bit about non-reusable parts. Although FCA does not have a symbol for non-reusable parts, the repair procedures will specify the need to install a NEW part, which indicates the need to replace instead of repair. Additionally, specifications will identify that parts should not be reused for non-reusable parts.