Thursday, 15 February 2018 15:59

1Collision Announces New Call Center, Phone App

The 1Collision Network announced the release of a phone app and call center integrated technology solution designed to assist the motorist---from handling the scene of an accident, to finding the nearest 1Collision repair center, to initializing the repair process.

The Network Call Center, a function button on the app, will direct consumers through a toll free number, utilizing an advanced zip code locator as well as an option to connect the caller to the network corporate office directly for support. The 1Collision phone app also assists the motorist in the collision repair process, with features such as "What to Do After an Accident," "Find a Location," and "Request an Estimate."


Network President Jim Keller commented, "We are excited to launch these tools aimed at assisting consumers with solutions when the unfortunate happens, and also naturally creating opportunities to increase the traffic at our network locations."

The 1Collision Network phone app is now available on both the Google Play Store and the Apple Store. The app will be promoted by 1Collision through targeted social media and other marketing channel campaigns. Collision repair businesses interested in participating should contact John Keller, Director of Locations support, at jrkeller@1collision.net.