Monday, 12 February 2018 11:31

CCC’s Changes to ‘Secure Share’ Discussed at Industry Meetings

Written by
ASA Executive Director Dan Risley ASA Executive Director Dan Risley



Risley also said that although the CIC task force was originally formed to address issues raised by CCC’s announced plans for Secure Share, the topic of “data security” doesn’t go away now that CCC made changes to its plans.


“It’s not about somebody hacking into a shop’s data and grabbing it,” Risley said. “That’s a concern, but the bigger concern is something that happened a few months ago: The John Eagle Collision lawsuit. That shook the dust off the rafters for a lot of folks.”


He said that lawsuit over how decisions were made and how repairs were documented is now at the forefront of discussion within the industry, and will be the topic of a presentation at CIC in Atlanta in April.


“There’s a tremendous amount of exposure for this industry, and you need to be aware of it,” Risley said. “We as an industry need to figure out a way to address it.”


Example of consequences


Also at CIC last month, Jake Rodenroth of asTech (which offers a remote vehicle scanning system) shared an example of potential consequences when a shop “deviates from the [OEM] repair procedures, ignores the [OEM] position statements and [doesn’t] do the scans.”


Rodenroth said he recently rented a 2017 Nissan Maxima with 3,000 miles on it, and though there wasn’t a clearly recognizable dash warning light for someone not familiar with Nissan’s systems, he said he realized the blind spot detection system was not warning him about traffic on the freeway.


He did some research and found that if the blind spot system on the vehicle is working, the indicators’ lights on both doors are supposed to come on with a key cycle. On the rental vehicle, he said, only one of those lights came on.


He then found “questionable” color match, peeling paint and “reassembly issues” on the rear of the vehicle that clearly indicated the vehicle had gone through previous damage and repairs. He scanned the vehicle and found multiple fault codes indicating the blind spot and cross-traffic alerts were not active.


“If I had changed lanes, expecting the blind spot system to warn me, what would have happened?” Rodenroth said. “This stuff is happening today, and as an industry, we have to act upon it.”


John Yoswick, a freelance writer based in Portland, Oregon, who has been writing about the automotive industry since 1988, is also the editor of the weekly CRASH Network (www.CrashNetwork.com). He can be contacted by email at john@CrashNetwork.com.

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