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Monday, 13 November 2017 23:38

Caliber Collision Creates New Executive Roles to Accelerate Teammate & Client Satisfaction

As an organization passionately focused on customer, teammate and client satisfaction, Caliber Collision, the largest collision repair company in the U.S., announced two promotions to the Executive Leadership Team effective Nov. 1, 2017

Promoted from Senior Vice President of Operations to Chief Talent Officer is David Goldstein, a 20-year veteran of Caliber.  A graduate of the UCLA Anderson Executive Program in 2015, David has more than 30 years of collision repair experience as he rapidly grew from a body technician to Center Manager to Senior Vice President, overseeing more than 167 locations across California. 

 

“As a company dedicated to restoring the rhythm of lives, we focus on our teammates first, who represent the single most important asset in our growing organization.  David’s leadership skills, proven operational expertise and ability to develop people will serve to further inspire and engage our teammates as he takes the reins of our overall talent management strategy”, said Steve Grimshaw, Caliber Collision Chief Executive Officer.  “David’s promotion represents our continued commitment to have the best trained, most satisfied teammates in the industry.” 

 

Also promoted is Shawn Hezar, Senior Vice President – Strategic Accounts, who will now serve as Chief Client Officer.  Shawn will be responsible for ensuring Caliber is exceeding the expectations of Caliber’s strategic partners in the increasingly complicated collision repair industry.  Shawn’s experience runs the gamut from operations to client services to OEM certifications. 

 

“With more than 30 years of hands-on experience in the collision repair industry, Shawn has grown to become the consummate leader of our strategic client relationships as we work to improve customer and client satisfaction across 527 Caliber locations,” added Grimshaw.