Wednesday, 25 October 2017 10:42

CCC Uses a Single Photo to Usher in New Era of Smart Claims

CCC Information Services Inc. (CCC) introduced its CCC Smart Total Loss™ solution, an AI-powered claims solution that uses and analyzes a single photo to help auto insurers predict a vehicle total loss in seconds without human intervention. 

CCC Smart Total Loss uses deep learning algorithms to help predict the most effective appraisal method for insurers, which improves triage decisions that can reduce related expenses and the disruption caused by total loss vehicles at repair shops. CCC, the automotive claims leader that first went into production with machine learning capabilities in 2011, is now in market trials with carriers testing the first integrated solution that combines digital technology with powerful AI to bring decision-making precision and a streamlined experience to claims processing.

"Claims that require little-to-no human intervention are an ambitious goal, and one that needs to be approached intelligently and with the betterment of the industry, its participants, and consumers in mind," said Barrett Callaghan, GM and SVP, Insurance Services Group, CCC. "The introduction of CCC Smart Total Loss is the first tangible step on a journey toward truly intelligent claims. CCC has processed more than 180 million automotive claims, and our work in AI and deep- and machine-learning has been persistent and ongoing for nearly a decade. Not every claim can be fast-tracked, but through technology expertise, and deep claims insight, we can achieve a greater level of efficiency, quality, and service experience that is demanded in today's digital and consumer-centric environment."

CCC Smart Total Loss will be available for deployment in standalone mobile apps or integration into insurers' mobile experiences.  Users upload their photo---as instructed by their insurer---and have that photo analyzed by CCC's powerful AI engine. Smart Total Loss instantly analyzes damage against like photos, matching in make, model, year, and damage-type, and returning a real-time response. 

Smart Total Loss is part of CCC Smart Claims™, a rapidly growing suite of intelligent claims management solutions.  Smart Total Loss is powered by the CCC ONE® platform and is designed to be integrated into the workflow of the more than 350 carriers and 24,000 shops that use the platform today.