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Wednesday, 24 August 2016 20:21

Exploring the Collision Repair Industry’s Great Debate

Index

Three Types of Post Repair Inspections:

 

Customer Complaint Driven Inspection – when a customer is unhappy with the repair or notices something isn’t working properly with their car and seeks a third-party to evaluate. Many times they first seek a resolution through the company they dealt with during the claim or the repairer who fixed their car, and then go to a third-party if they aren’t satisfied.

 

Insurer Pre-Delivery Inspections – this is when an insurance company inspects the vehicle on behalf of the customer to ensure the accuracy of the repair and customer satisfaction.

 

Internal Quality Control Process Repairer – many shops across the country have PRI processes set up to inspect vehicles before they are delivered.