...apply customer satisfaction, financial measurements and ongoing improvements and consistency on a large scale.
Some shops tried to ignore the franchising concept, hoping it would just go away. It didn’t.
Waste is a Terrible Thing to Mind
The early '80s also put the industry on the cusp of later EPA and OSHA regulations.
A 1983 trade magazine article dealing with body shop toxic waste noted it was only a matter of time before a number of local or federal agencies realized that body shops generate a lot of nasty waste and have no good way to get rid of it, many doing so illegally.
Changes were proposed in 1983 that would require most body shops and auto repair places to register with the EPA and to properly store and dispose of hazardous waste.
By 1985, those proposals had become a reality. Businesses generating a minimum of 220 lbs. of hazardous waste per month would come under regulation. This meant most body shops would need to track their waste from the time it left their shop through certified carriers to its final resting place.
The Emergency Planning and Community Right-To-Know Act of 1986, also known as Title III of the Superfund Amendments and Reauthorization Act, brought a harsh reality to the doorsteps of every body shop in America.
It required those employers dealing with hazardous materials to provide...