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Mike Anderson

mike anderson autobody newsMike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

 
Friday, 30 July 2021 22:49

From the Desk of Mike Anderson: Daily Release Meetings a Must for Successful Collision Repair Shops

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Mike Anderson said a daily release meeting gets the entire shop on the same page, just like a huddle for a football team. Mike Anderson said a daily release meeting gets the entire shop on the same page, just like a huddle for a football team.

Index

...each of those has its own release meeting with everyone on that team.

 

In either case, the key purpose of the release meeting is to make sure everyone is on the same page about the vehicles scheduled to be delivered that day, or on either of the next two days. So you’re looking out in advance three days.

 

We’d discuss if there are any issues with any of those vehicles, in order to take a proactive rather than reactive approach. The parts guy might say, for example, “We have all the parts for these cars, but the taillight for Mrs. Smith’s Toyota won’t be here until 2 p.m. today.”

 

We’d make sure the painters knew everything that needed to painted that day, and in what order we wanted them painted. We’d let them know what they would be painting tomorrow, so they’d know what to move on to if they got through today’s work early.

 

We’d make sure the customer service reps had the information they needed in order to communicate with customers.

 

We’d review any appointments coming in that day, and find out there if there was any equipment that needed repairs or service, or any facility maintenance work needed. We’d make sure any sublet work had been scheduled to be handled by vendors. We’d discuss any warranty or customer request items we needed to process.

 

We’d talk about who was going to be out on vacation, and make sure their responsibilities were being covered.

 

As the only time of day when everybody is together, it can be a good time to highlight if it was an employee’s birthday or work anniversary, and give them some high-fives. In any case, try to...