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Mike Anderson

mike anderson autobody newsMike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

 
Friday, 07 June 2019 14:56

From the Desk of Mike Anderson: Vehicle Owner’s Manuals Help Educate and Negotiate Need for Various Procedures

Written by
Mike Anderson of Collision Advice Mike Anderson of Collision Advice Mike Anderson

Index

The OCS, it says, “should be checked even if no airbags deploy as a result of the impact. Failure to verify proper OCS function may result in an improper airbag deployment resulting in injury or death.”

 

That’s a pretty strong statement. The only way to check your OCS is with a vehicle scan. Some automakers also require a scan as part of the seat belt inspection.

 

I think you will be surprised by some of what you can find in the owner’s manuals. One of the things I would encourage you to do is review the owner’s manual for each vehicle with the owner when they are dropping it off for repairs.

 

If you’re certified by the automaker and equipped to conduct the inspections, you can let the customer know you will do this as part of the repair, or you can let them know you will sublet it to a dealer. Using the owner’s manual is a great way to educate your customer early in the process.

 

Furthermore, customers want to do business with someone they trust and this is a great way to help gain their trust.

 

In my next column, I’ll dig more into the topic of building customer trust.


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