Mike Anderson

mike anderson autobody newsMike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

Monday, 05 November 2018 13:31

From the Desk of Mike Anderson: Toyota’s Training Website Offers Free Information for Collision Repairers

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One of the occasional frustrations I experience is seeing the industry fail to make use of some of the great (and free!) resources shops have at their disposal.


When you find, for example, something is missing or seemingly inaccurate in one of the estimating systems, please take a few minutes to submit an inquiry to the Database Enhancement Gateway (www.degweb.org). In October, for example, someone questioned why there was no paint time for the fender bracket for the 2017 Toyota 4Runner in the CCC estimating system; within a day, CCC responded that it was adding two-tenths of an hour of paint time for the part. The entire industry benefits from the few minutes it took someone to submit that inquiry to the DEG. If every shop in the country were to submit even just one or two inquiries a year, the estimating systems would be far more complete and accurate.


Can’t find some specific collision repair information? There’s “Ask I-CAR,” an excellent, searchable database of questions submitted by your colleagues and answered by the great folks at I-CAR. Wondering if Hyundai or Kia has sectioning procedures, for example? What does I-CAR say about repairing damaged door intrusion beams or bumper reinforcements? The answers are right at “Ask I-CAR” (https://rts.i-car.com/ask-i-car.html). If your question isn’t there and already answered, you can submit it to be answered for you – likely helping others as well. (Full disclosure: There’s a subscription fee for I-CAR’s Repairability Technical Support resources, but it’s waived for any shop that is regularly training with I-CAR.)


But perhaps the free resource I most often see shops scribbling down in their notes when I talk about it in my classes is Collision Repair & Refinish Training (www.crrtraining.com), which is packed with tools to help you repair Toyota and Lexus vehicles. It’s not a substitute for subscribing to Toyota’s repair information website, but it offers tons of great information.


Here are just a few portions of the website that I think shops should check out:


• Start with the “News” tab at the top of the homepage. On the right-hand side is a list of categories of content, including “Tech TIPS.” Divided up between “Painters Corner” and “Body Corner,” the Tech TIPS offer Toyota’s information and advice for your technicians on such topics as blending, decoding paint codes and sensor recalibration.

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