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Ed Attanasio

Ed Attanasio is an automotive journalist based in San Francisco. Ed enjoys sports of all kinds and is a part time stand-up comedian.

 

He can be reached at era39@aol.com.

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Do your customers trust you? If so, how and if not---why?

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If you’ve been in the collision repair industry in any capacity within the last decade or so, you likely know who Gary Ledoux is.

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Back in the 1980s, podcasting was known as "audio blogging" and there were less than 200 of them in existence. With the advent of broadband internet access and portable digital audio playback devices such as the iPod, podcasting began to catch hold in late 2004.

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Craig Camacho has seen it all during his career in collision repair, and has learned over the years what works and what doesn’t.

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The pandemic has affected communication in many ways, much of it not positive. How can you effectively interact with your customers when you have to stay at least 6 to 8 feet away from them while wearing masks?

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OK, so you had a bad day, it happens. A few of your techs called in sick, there was that one requisite snarky customer, you had to wrestle on a supplement from one of your DRPs and the shop dog is gassy.

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Every year at SEMA, the industry gets to see all the newest technology, and if you’ve been in it for any significant amount of time, you have witnessed the development of new tools and equipment at a rapid rate.

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Nathan Simmons has co-owned C&C Collision in Alhambra, CA, for 23 years, and has worked hard to help the company grow.

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In the old days, body shop marketing and advertising was relatively simple, with only a few things to consider---direct mail, phone book advertising, radio or TV advertising and, if you decided to think outside of the box, billboards or even sky writing.

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What do you do after you finish a bottle of your favorite adult beverage? After recovering from your hangover, I would guess you probably throw it into the recycle bin and forget about it.