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Craig Camacho has seen it all during his career in collision repair, and has learned over the years what works and what doesn’t.

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The pandemic has affected communication in many ways, much of it not positive. How can you effectively interact with your customers when you have to stay at least 6 to 8 feet away from them while wearing masks?

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OK, so you had a bad day, it happens. A few of your techs called in sick, there was that one requisite snarky customer, you had to wrestle on a supplement from one of your DRPs and the shop dog is gassy.

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Every year at SEMA, the industry gets to see all the newest technology, and if you’ve been in it for any significant amount of time, you have witnessed the development of new tools and equipment at a rapid rate.

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Nathan Simmons has co-owned C&C Collision in Alhambra, CA, for 23 years, and has worked hard to help the company grow.

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In the old days, body shop marketing and advertising was relatively simple, with only a few things to consider---direct mail, phone book advertising, radio or TV advertising and, if you decided to think outside of the box, billboards or even sky writing.

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What do you do after you finish a bottle of your favorite adult beverage? After recovering from your hangover, I would guess you probably throw it into the recycle bin and forget about it.

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Whether it’s a small shop with two employees or an MSO employing hundreds of people, the pandemic has radically changed employee/employer relationships in many ways with strong leadership now more important than ever.

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My father used to tell me there are two types of people in the world---drivers and passengers, participants and observers, those who do and those who don’t. Some folks lead naturally and others are more than content to watch from the sidelines.

When your average metal technician looks at a damaged bumper, hood, door or quarter panel, their first instinct is to try and fix it.

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