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Recent Columns
- NABC Leadership Shares 2021 Outlook
- From the Desk of Mike Anderson: Two-Way Dialogue a Good Way to ‘Maintain’ Employees
- Employer/Employee Relationships Must Adapt to Uncertain Times
- I-CAR Enhances Curriculum for 2021 to Meet Future Industry Needs
- Mid-Sized MSOs Talk About Growth Strategies, Views of OEM Certifications
Ed Attanasio
Ed Attanasio is an automotive journalist based in San Francisco. Ed enjoys sports of all kinds and is a part time stand-up comedian.
He can be reached at era39@aol.com.
Employer/Employee Relationships Must Adapt to Uncertain Times
Whether it’s a small shop with two employees or an MSO employing hundreds of people, the pandemic has radically changed employee/employer relationships in many ways with strong leadership now more important than ever.
Day Job/Night Job: Tim Morgan Rescues Pits and Pursues Politics
Written by Ed Attanasio
My father used to tell me there are two types of people in the world---drivers and passengers, participants and observers, those who do and those who don’t. Some folks lead naturally and others are more than content to watch from the sidelines.
Day Job/Night Job: Metal and Creativity Collide at CRASH Jewelry
Written by Ed Attanasio
When your average metal technician looks at a damaged bumper, hood, door or quarter panel, their first instinct is to try and fix it.
Collision Repair Teacher Sets Students Up for Career Success
Collision repair instructor Lonnie Higey at Lorain County Joint Vocational School in Oberlin, OH, has a program focused on career employment and hands-on engagement while making things fun.
Customer Service is King: The Modern Customer Journey
During SEMA360, SCRS hosted a series of educational offerings with topics that deal with scanning and diagnostics, repair procedures and marketing.
Marketing in 2020: Will People Find You and What Will They See?
The marketing game is more important in 2020 than ever before. Are people finding your business online, and if they are what are they seeing? Are you getting leads online or disappearing altogether?
Online and Just in Time: SEMA 2020 Becomes SEMA360
You can put your gambling money back in your pocket and take a deep breath because you won’t have to rush around trying to find hotel rooms and flights again this year.
Killer Tools Attacks Pandemic with Mr. Fogger
During the pandemic, some companies have succeeded while others have paused or closed their doors completely. Those who can pivot have been able to not only survive, but thrive during these uncertain times.
Toby Chess: 40-Plus Years of Service to the Industry He Loves
If you’ve been in the world of body shops for more than a few years, you likely know the name Toby Chess. He’s the smiling bearded guy who brings gifts to people---and no, he’s not Santa Claus.
Are You Defending Your Good Name Online?
Your reputation online is always important, but during the pandemic it’s more vital than ever.
More...
Bay Area MSO Celebrates Two Decades of Benevolence
Since the pandemic began, many body shops have temporarily suspended the practice of giving refurbished vehicles to deserving families, and it makes sense.
CCC Photo Estimates and AI-Supported Claims Spike in Response to COVID-19
At any point, a piece of technology can go from being discretionary to essential, and in many cases, this is what’s happening now with photo estimating within the collision repair industry.
Will COVID-19 Change Your Marketing and Advertising Plans Forever?
A friend of mine who owns a body shop always swore marketing and advertising were a waste of time and money, but now he’s singing the blues.
Day Job/Night Job: Living Kidney Donor/Author Educates Children and Parents with Howl the Owl
Written by Ed Attanasio
Some people love to donate to their favorite causes and support charities and nonprofit organizations they believe in. But, what would you do if someone needed a kidney?