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Ed Attanasio

Ed Attanasio is an automotive journalist based in San Francisco. Ed enjoys sports of all kinds and is a part time stand-up comedian.

 

He can be reached at era39@aol.com.

Friday, 08 January 2021 18:45

Employer/Employee Relationships Must Adapt to Uncertain Times

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John Stuef, left, is an automotive collision industry consultant and author; Nancy Friedman, right, aka the Telephone Doctor, is a popular customer service keynote speaker. John Stuef, left, is an automotive collision industry consultant and author; Nancy Friedman, right, aka the Telephone Doctor, is a popular customer service keynote speaker.

Index

...you want your employees to be able to act quickly and definitively if necessary.

 

Friedman said honesty will go a long way with both employees and customers, even if the news isn’t warm and fuzzy.

 

“It’s just as important as it is to communicate well with your clients during these uncertain times,” she said. “They’re entitled to know what’s going on, so being more open and honest until we get this thing in our rearview mirror is the best way to go.”

 

Keep Your Glass Half Full

 

From Dr. Norman Vincent Peale to Andrew Carnegie, no one has ever said anything negative about the art of positive thinking. Positivity is contagious and will often create a ripple effect that can transform people from chronic complainers to helpful team members.

 

“At a time when so many people are experiencing bad news and negative consequences largely not of their own doing, leaders will need to remember to find the bright spots and highlight them,” Friedman said. “You can also offset bad news by reminding your crew that we’ve faced other challenges in the past and the organization is still alive and well.”

 

Steuf sees the pandemic as an opportunity for managers who want to grow during these challenging days.

 

“Great leadership starts with 100% commitment to your team’s safety and growth,” he said. “The pandemic has created the perfect opportunity for collision center managers to show great leadership by leading by example and following the CDC guidelines and keeping their team safe.” 

 

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