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Wednesday, 29 July 2020 12:36

CCC Photo Estimates and AI-Supported Claims Spike in Response to COVID-19

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CCC’s statistics show the rapid adoption of digital technology is in direct response to social distancing and work-from-home protocols initiated to combat COVID-19. CCC’s statistics show the rapid adoption of digital technology is in direct response to social distancing and work-from-home protocols initiated to combat COVID-19.

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By creating an easy-to-use system for customers, insurance adjusters and shops alike, Verlen has seen all three parties using more and more photo estimates than before.

 

“The adoption rate was already going up, but then the pandemic turned it into a complete transformation,” he said. “Shops are more concerned now about safety for its customers and employees for obvious reasons. More and more insurers are asking for our mobile photo estimating solution and shops realize that they’re going to get more work by making it part of their processes.”

 

Those who are adopting the system now will likely use it for the long term. Verlen said.

 

“It’s providing a vastly better and safer consumer experience and we’re getting more and more users every month,” he said. “We know from history that people will use technology to adapt for whatever reason, and then don’t change back. The pandemic has made photo estimating systems more relevant than ever before and shops that were reluctant to use them are now embracing this technology.”

 

Another reason CCC’s photo estimating is quickly gaining in popularity is the fact the technology is better and the public is more comfortable using it on a daily basis.

 

“There was a little friction two to three years ago because the first generation of any technology is always going to be inferior to the technology it replaces,” Verlen said. “One of the main issues back then was the quality of digital cameras in cellphones, but you look at them now and they are amazing. The enhanced camera capabilities lead to greater clarity, and we’ve applied technology to guide users in taking the right pictures, so picture accuracy has improved, adding a whole new level of credibility, which is so important, especially for shops that are using it for the first time.”

 

CCC offers the industry’s only end-to-end digital auto insurance experience, from telematics data used by insurers for policy quotes and premium discounts, to incident management, where telematics can be used to alert an insurance carrier after a crash event, to photo- and AI-powered applications for repair, total loss and casualty claims management.

 

Using mobile, AI and IoT together with its industry platform, CCC connects the broader auto insurance ecosystem supporting more than $100 billion in transactions each year.


In June, CCC announced the availability of CCC® Quick View, a photo-guided vehicle inspection solution.