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David Luehr

David Luehr

David Luehr is the owner of Elite Body Shop Solutions, LLC a collision business consulting firm based in Nashville, Tennessee. He is a 30-year veteran of the collision repair industry and has served on several industry association boards across the USA as well as leadership positions with companies such as Manheim and ABRA. David is an expert in Body Shop Operations and specializes in Lean and Theory of Constraints methods. Email him at david.luehr@elitebodyshopsolutions.com. 

Wednesday, 26 August 2015 20:25

Why Past Success Could Be Holding You Back

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One of the most fascinating career experiences for me was also one of the most difficult. It was called a 360 Degree Evaluation. I thought maybe it was called a 360 Degree Evaluation because when the results were read aloud to me about my management performance, that’s how hot it felt in the room!  In those days I was in auto body operations management for a large company that rightfully believed that a healthy culture involved giving all employees a voice. The price for this culture was of course that the employees had the opportunity to evaluate their managers, yikes! The benefit was powerful and has profoundly affected my leadership style to this day.

Thursday, 25 June 2015 00:00

A Better Way to Measure Cycle Time

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For those of you that are using your management system to measure your cycle time, congratulations! Too often, collision repair shops don’t measure their shop’s cycle time performance, instead allowing our insurance partners to measure it for us with questionable reliability. Much of the cycle time information that insurers use to measure & judge you by, is derived from rental car length of rental “LOR.” While this outside information can be useful, you are much better off using detailed cycle time measurements that will contribute to your shop’s continuous improvement.

Thursday, 25 June 2015 00:00

Make Your Month, Every Day!

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Do you run your shop or does it run you? I spend many hours in collision repair businesses and unfortunately what I see is usually the latter. The collision repair businesses that are really getting it done these days take a systematic approach to success. Today’s article focuses on how successful shops own their days, their months, and financial future through the use of a simple daily system.

Tuesday, 12 May 2015 00:00

Mastering Implementation

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Has this ever happened to you? You have just returned from an amazing workshop that gave you a great idea on some new lean concept. Let’s say, how to meticulously disassemble a vehicle so that you can capture 100% of the damage at the beginning of the process. You are excited because your shop has been having too many problems on Friday afternoons with parts that were missed on the estimate and this new process of fully disassembling the vehicle will surely solve that! All that’s left to do is go back to your shop and announce to your staff that this is how we will be performing “teardowns” from now on.

Thursday, 19 March 2015 00:00

Putting First Things First

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If you are anything like me you are probably wondering, “WOW, where has this year gone already!?”

It’s amazing how quickly time can slip by and then you realize you haven’t really made the progress on the goals you have set for yourself or worse yet haven’t set aside the time to create goals in the first place. You no doubt have been very busy working in your shops, it is the “nature of the business.”

Thursday, 19 February 2015 00:00

Cycle Time Success Using Little’s Law

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“Get The Keys!” is the usual mantra at most collision repair shops these days. That is completely understandable given that the only way we can profit from that vehicle’s damage is if we get the keys first. If you are a fortunate enough collision center to have plenty of work coming in, that thinking could be a problem. That problem is Little’s Law and it plays a huge role in your performance.

Thursday, 19 February 2015 00:00

Make More Money Using Theory of Constraints

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Most of you readers have heard about Lean thinking, Lean manufacturing, or simply Lean. But have you heard about the Theory of Constraints (TOC)? I know some of you have, but as with Lean, the concept may still be a little unclear to you. Although there are both commonalities and differences between Lean and TOC, I believe collision repairers can benefit from understanding and applying both ways of thinking to their repair businesses.

Monday, 22 December 2014 00:00

Successful Change Using Modern Leadership

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I have presented and written several articles recently where I have expressed my views on the new age of leadership. I have been openly critical about the outdated, Industrial Age leadership methods being used by leaders in many collision repair businesses. The reason I am so passionate about this subject is because it is at the very core of our continued success as a collision industry. The business leaders that first embrace modern leadership concepts will dominate the industry!

Wednesday, 03 December 2014 00:00

Competing with MSO Consolidation

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“The 3 Vital Behaviors of the Best of the Best Shops”

Tuesday, 28 October 2014 00:00

Lean Implementation Strategies

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One of the biggest complaints I hear from shops is that it is so hard to get people to change their habits and conform to a new way of doing things.