A unique group of leaders is shaping the success and growth of CARSTAR---the women who are franchise partners, managers and generational successors at the more than 600 CARSTAR locations in the U.S. and Canada.
Today, more than 50 women are in leadership roles at CARSTAR locations, providing CARSTAR a distinct advantage in serving customers, insurance partners and the community. Many other women are working their way up the ranks, from technicians and painters to customer service and estimating.
“We have an amazing network of franchise partners across North America, and we’re proud to count more women among our franchise leadership than any other collision repair network,” said Hannah Ross, senior marketing director for CARSTAR. “The female leadership within the CARSTAR family and their success is a testament to their hard work, commitment to serving their customers and communities as well as their unique skills and perspective that drive growth and achievement.”
“I am extremely proud to be a part of CARSTAR, wearing branded clothes and bringing my CARSTAR pin wherever I go,” said Stéphanie Daviault, partner at CARSTAR St-Rémi D’amherst in Quebec. “Whenever my mom took her vehicle for a repair or tune-up, I never thought she was treated with respect. When I got into the industry, I made a commitment to be considerate to everyone, explain the repair process to customers and make sure they would feel confident in the service they are being provided. CARSTAR values are the same as ours---plus they provide the support we need while allowing us to independently own and operate our store.”
It’s in Their Blood
More and more women are taking over the CARSTAR locations started by their families, highlighting a distinctive benefit offered by CARSTAR---the ability to retain independent ownership while being part of a national network.
“I started working at CARSTAR Alpine in 2002 for my step-dad, Gary Boesel, as a customer service representative,” said Kelly Domer, general manager at CARSTAR Jordan Road. “Then in 2007 after CARSTAR Jordan Road opened, I moved there and became the general manager. I have now been part of the team for 12 years, and while I am not yet an owner, being a female really has never been ‘an issue.’