The collision repair industry is always evolving and changing, sometimes faster than store owners and repair professionals can keep up.
This year, CARSTAR elevated its learning platform to help its franchise partners across North America stay up-to-date on the latest vehicle repair technology and procedures.
Earlier in 2018, CARSTAR completed the build-out of CARSTAR University, a hands-on online educational program with more than 700 role-based learning modules. Now, there are more than 2,000 franchise partners and staff members enrolled in the program, representing nearly 50 percent of the CARSTAR network.
To support CARSTAR University, CARSTAR has added an Education and Training team to the corporate family. The team’s mission is to create and deliver training programs that are immediately applicable, industry-leading and positively contribute to CARSTAR owners’ business growth and performance.
“Before I joined the CARSTAR network, I was at an independent facility, and I could have really used CARSTAR University to assist in training new employees while also keeping current employees up-to-date with our always-changing industry and insurance company guidelines,” said AJ Pickering of CARSTAR Collision Specialists East and CARSTAR Collision Specialists West. “When you are running a repair center, you have enough to worry about throughout the day. It is such a relief to have one spot to access all the knowledge you need at just the click of your finger!”
The content in CARSTAR University has grown exponentially, and the CARSTAR Education and Training team is working to ensure it provides stores with the most up-to-date, industry-relevant training. Some of the newest additions include:
• CARSTAR EDGE Training: Role-based support to guide franchise partners through EDGE, the proprietary operational platform that drives network performance.
• Direct Repair Program (DRP) Training: Courses built to help coach CARSTAR stores on requirements for specific insurers, as well as tools to encourage best practices.
• I-CAR Training: Collaborating with I-CAR, an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs.
• OEM Training: Sharing original equipment manufacturer (OEM) training tools, guidelines and resources with the CARSTAR network.