Wednesday, 25 April 2018 15:17

CCC Introduces AI Damage Detection for All Major U.S. Vehicle Types

Written by Michelle Hellyar

CCC Information Services Inc. (CCC) announced today the availability of AI-powered capabilities that use computer vision technology to automatically detect vehicle damage and visually depict that damage using CCC’s unique heat maps.

The CCC heat map technology is an auto claims industry first, transforming vehicle photos into heat maps which provide an insightful and more visually literate, color-coded view of the damage for every major vehicle brand and body type in the U.S., including sedans, SUVs, coupes, convertibles, vans, light trucks, hatchbacks, and wagons. CCC is a leading Software as a Service provider to the automotive, insurance, and collision repair industries.

Research shows that 9 out of 10 consumers prefer estimates when delivered with heat maps that clearly highlight the damage versus estimates delivered without heat maps.

“For photos to deliver real benefits they need to be supported by data and a deep understanding of how the claims process works,” said David Bliss, VP of Product Management for CCC. “We’re injecting our claims solution suite with AI, which becomes infinitely more powerful when combined with data in CCC ONE, and CCC’s 30 years of experience supporting the auto claims industry. Our damage detection technology and heat maps bring depth and insight into otherwise opaque damage photos. And we know through our 50 million annual consumer touchpoints that transparency is linked to satisfaction. CCC’s real-world applications of AI are a gamechanger for the industry.”

claims solutions are powered by the CCC ONE™ Platform, a cloud-based hyperscale platform built for the massive-scale demands of today’s business environment, which includes digital content and telematics data. CCC has processed nearly 200 million automotive claims, and its solutions are in use by more than 350 carriers, 24,000 repair shops, OEMs, and third-party data and service providers.

Learn more about CCC at cccis.com.