Dan Espersen

Thursday, 25 August 2011 09:12

Estimators – The Front Line in the Battle for Profitability

Written by Dan Espersen

New car in the shop – front end looks like it ran into a tree. It did! So, what’s it going to take to get it back on the road? Well, it starts with you, the estimator. As an estimator, you need experience, good judgment, diplomatic skills and accurate information.

Wednesday, 25 May 2011 12:45

The Value of Service Repair Information

Written by Dan Espersen

With the ever changing complexity of today’s vehicles that confront you and your team on a daily basis, access to        manufacturer’s repair information is and will be one of the most important tools you will utilize on a daily basis. Whether you are an Estimator, Manager, Insurance Adjuster, Technician or part of the Production Team, proper repair procedures from the manufacturer will allow you to identify, negotiate and explain key repair plan thought processes. It will also assist and manage critical business Indicators such as cycle times, hours per day, sublet repairs, technician efficiencies, overall productivity and profits.

Wednesday, 30 March 2011 13:55

Are You Technical Service Bulletin Savvy?

Written by Dan Espersen

Only in the last few years have collision repair facilities had easy access to quality industry repair information. Prior to that, this very important tool was either not available or, if available, was cumbersome and difficult to access.

Thursday, 27 January 2011 10:12

Are You in the Diagnostics Business? ‘Yes’ is the Right Answer!

Written by Dan Espersen

Whether you like it or not, if you are in the business of repairing vehicles after an accident, you either are in, or will soon be in, the business of vehicle diagnostics. The proliferation of electronic components, data buses and components has forced the Collision Industry to invest in new equipment, specialized training and procedures. Consider this: only 10 years ago the average vehicle had 1-3 electronic control modules installed, controlling the engine, anti-lock brake system and perhaps the transmission. By contrast, the 2008 F-150 Ford Pickup truck had 20 control modules, 50 sensors, 40 actuators running on 3 data networks.  Some luxury vehicles have more than 70 electronic modules on-board.

Monday, 29 November 2010 12:18

Got Information?

Written by Dan Espersen

When making repairs, collision professionals traditionally call on experience, training and generally accepted practices to deliver a vehicle that satisfies the customer, the insurer and themselves. That formula worked well for many years. Cars were pretty simple and repairs were relatively straightforward back in the “old days.” So what has changed? Just about everything: the vehicles, customer expectations, economic pressures and, last but not least, insurer requirements.

Thursday, 21 October 2010 10:31

Who needs OE repair information?

Written by Dan Espersen

Shops, insurers and consumers all benefit when vehicles are repaired to manufacturers’ standards!
Every day, collision shops are faced with a multitude of challenges and decisions about repairing vehicles and satisfying the expectations of valued customers. One of a repair professional’s most important questions should be, “How do I ensure proper repairs based on the quality and quantity of repair information available.” With today’s fast-moving technology, procedures that were up-to-date yesterday can be out-of-date tomorrow.

Thursday, 26 August 2010 10:43

OE Repair Information Sets the Standard

Written by Dan Espersen

From quick fixes to major structural repairs, OE information is the gold standard for collision repair. When you can demonstrate that a vehicle has been repaired to OE standards, you assure the vehicle owner and the insurer that quality and passenger safety are your first concerns.

Thursday, 27 May 2010 15:41

Was this Noise Caused by the Repair?

Written by Dan Espersen

Almost everyone in the collision industry has experienced this scenario: You repair a vehicle – in this case, a Chevrolet® Suburban® – to the highest standard possible. The owner takes delivery and drives off smiling. A few days later, he brings it back with a noise that he insists was not present before the repair. He describes a buzzing noise from the right-hand fender.

Thursday, 30 April 2009 10:00

Esperson --- New Pressures, New Solutions

Written by Dan Esperson

Folks in the collision industry are universally known for their savvy, determination and creativity—it’s a common thread that unites those that have chosen a career repairing collision-damaged vehicles. We enjoy doing what we do; we even revel in it at times. But no one has ever been able to turn sheet metal into gold. Barring some totally unforeseen discovery, don’t expect that to happen anytime soon.

Monday, 06 July 2009 10:54

Esperson --- Old Ways or New Habits---Choose One!

Written by Dan Esperson

Pronunciation: \ˈha-bət\
Function: noun
A behavior pattern acquired by frequent repetition or physiologic exposure that shows itself in regularity or increased facility of performance
A way of acting fixed through repetition. HABIT implies a doing unconsciously and often compulsively.