Recent Columns
- John Eagle Collision Center Faced Consequences for Not Following OEM Repair Procedures
- Glue Pulling Repair Becoming More Commonly Used in Auto Body Shops
- CIC Committee Looking at How Estimates End Up on Vehicle History Reports
- Heidi Foster at Crash Champions is In It to Win It
- 3M Offering Specialized Products, Training, Support to Collision Repair Shops to Help Drive Profit Efficiencies
Columns
Collision Repair Industry Trend Data Shows Need for Changes to Insurer DRP Metrics
Written by John Yoswick
Collision repairers have for some time been saying changes they are seeing within their business point to a need for insurers to adjust their key performance indicators (KPIs) metrics for direct repair claims.
EagleMMS Software Soars to the Top of Auto Body Shops’ To-Do Lists
Written by Ed Attanasio
Two brothers were driving from Connecticut to Maine, and they decided to spend the time brainstorming instead of playing 20 Questions or the license plate game.
‘CAR-diologist’ D.J. Harrington Helps Collision Repair Centers Excel in Customer Service
Written by Ed Attanasio
D.J. Harrington is the president and CEO of Phone Logic, Inc., an international training company based in Atlanta, GA, that has helped a wide range of automotive companies.
NABC Programs Enable Auto Body Shops to Help Their Communities
Written by Ed Attanasio
Several years ago, actress Angelina Jolie said everyone should help the world “by doing what they can, where they are and when they can.”
From the Desk of Mike Anderson: Tips to Help Auto Body Shops Get Paid for Crucial Step of Destructive Weld Testing
Written by Mike Anderson
In a previous column, I wrote about the critical necessity to perform destructive testing of welds prior to welding on any vehicle---and regardless of whether your shop is being paid for that procedure.
Supply Chain Issues, Repair Complexity Major Concerns for Collision Repair Industry in 2022
Written by Ed Attanasio
Before the pandemic hit, people in the collision repair industry were most concerned about a lack of qualified employees and the growing complexity of OE repairs.
‘Who Pays for What?’ Survey Looks at Collision Repair Billing Practices Related to EVs, Accessing OEM Info
Written by John Yoswick
As new automaker electric vehicle models---or pledges of new EVs on the horizon---get announced almost weekly, a recent industry survey found three out of four auto body shops nationally have never included a fee on their estimates or invoices for recharging an electric vehicle.
GUNIWHEEL™ Makes the Collision Repair World Go Round One Wheel at a Time
Written by Ed Attanasio
An auto body shop manager in San Francisco, CA, told me he spends more time moving cars than fixing them.
Collision Repair Shops Should Check Policies Related to Drugs/Alcohol, Animals in Workplace
Written by John Yoswick
California-based employment law attorney Corey King discussed a variety of topics during the Collision Industry Conference (CIC) held earlier this year: company drug and alcohol policies, stocking up on COVID tests and “service animals” in the workplace.
Dingle Family Continues Journey with Their Recycled Ride
Written by Ed Attanasio
As part of Autobody News' “After the Donation” series, we focus on families, individuals and nonprofit organizations who give away cars through NABC’s Recycled Rides Program.
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Examples Demonstrate Problems with Collision Techs Making Repair ‘Presumptions’
Written by John Yoswick
A presentation at the Collision Industry Conference (CIC) earlier this year included a number of examples of vehicle repairs that could easily be done incorrectly if a technician makes presumptions about the process based on past experience rather than carefully following the OEM procedures.
What Is the Collision Industry Conference (CIC)?
Written by John Yoswick
The Collision Industry Conference (CIC) is a quarterly forum that brings together collision repairers, insurers, automakers, vendors and other industry segment participant for presentations and panel discussions on a variety of issues.
New Standardized Independent Adjuster Competency Exam Announced
Written by Ed Attanasio
When an adjuster walks into your auto body shop to write an estimate, the decisions they make can affect the repair from start to finish. If your number and their number don’t agree, it can lead to an avalanche of supplements and potentially open up a tug-of-war between you and the insurer.
Day Job/Night Job: Painter/Technical Director Creates Amazing Art, Island-Style
Written by Ed Attanasio
I have been telling people for decades that car refinishers are truly artists, and every time I see a beautiful car at SEMA or on YouTube or social media, it reinforces my beliefs.