Recent Columns
- Why Online Customer Reviews Are More Important than Ever
- What Your Auto Body Shop Needs to Know to Be Ready to Repair EVs
- 3 Collision Repair Business Leaders Find Ways to Develop Positive Company Culture
- From the Desk of Mike Anderson: Collision Repair Shops Play Vital Role in Helping Reduce Vehicle-Related Deaths
- Life Coach Uses Different Approaches to Help Auto Body Shop Techs, Owners, Managers
Columns
Why Online Customer Reviews Are More Important than Ever
Written by Ed Attanasio
Every transaction has a value in terms of both human resources and money, and online reviews from customers play a significant role in both for any business.
What Your Auto Body Shop Needs to Know to Be Ready to Repair EVs
Written by John Yoswick
The Alliance for Automotive Innovation reported in June almost 200,000 electric vehicles were sold in the first quarter of this year---a 4.2% increase over the previous quarter---representing 5.9% of overall light-duty vehicle sales. Is your shop gearing up to repair them?
3 Collision Repair Business Leaders Find Ways to Develop Positive Company Culture
Written by John Yoswick
Three auto body shop owners spoke during the recent Society of Collision Repair Specialists’ Repairer Roundtable about their efforts to build a positive culture within their companies.
From the Desk of Mike Anderson: Collision Repair Shops Play Vital Role in Helping Reduce Vehicle-Related Deaths
Written by Mike Anderson
I read a sobering article in The Washington Post recently that I think offers some insights into where vehicle technology is likely headed.
Life Coach Uses Different Approaches to Help Auto Body Shop Techs, Owners, Managers
Written by Ed Attanasio
Claudia Morgillo has multiple titles, including certified professional leadership coach and trainer. She and her husband own six Fix Auto locations in the Ontario, Canada, area, two Novus glass companies and a centralized head office.
CAA Says a New Kind of Insurer Steering is Impacting the Industry
Written by Ed Attanasio
The California Autobody Association (CAA) recently held a one-hour Zoom meeting with the California Department of Insurance (CA-DOI), covering a handful of topics of interest to the entire membership.
CIC Committees Tackle Ongoing Shortage of Collision Repair Technicians
Written by John Yoswick
It’s not uncommon during discussions within the collision repair industry about the technician shortage for body shop representatives to point to what they see as the inadequate entry-level skills of students completing auto body training programs.
What Role Should a Current Backlog of Work Play in Auto Body Shops’ DRP Decisions?
Written by John Yoswick
A national survey in April found auto body shops on average have a work backlog topping four weeks, and during the Society of Collision Repair Specialists’ (SCRS) Repairer Roundtable this spring, a panel was asked whether that “unique scenario” in the industry should play into a collision repair business’ decisions related to participation in direct repair programs.
Collision Repairers Actually Lament Lack of Insurance Adjusters in Shops
Written by John Yoswick
Aaron Schulenburg of the Society of Collision Repair Specialists (SCRS) said he was surprised by one of the findings of the association’s survey earlier this year asking shops about what changes could have a positive impact on their business.
Massachusetts Auto Body Shops Fight for Better Reimbursement Rates
Written by Ed Attanasio
Collision repair industry leaders, along with a row of tow trucks, paraded outside the Massachusetts State House on May 18 to demand action on two proposed bills before lawmakers that would raise the state's lowest-in-the-nation reimbursement rates.
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Auto Body Shop Veteran Says DRPs Can Be Profitable If Done Right
Written by Ed Attanasio
Autobody News recently sat down with Jim Huard to talk about what’s important to him and the current state of the collision repair industry.
From the Desk of Mike Anderson: 3 Phrases I’ve Heard with Potential Power in the Collision Repair Industry
Written by Mike Anderson
I’ve recently heard three people I respect in the collision repair industry each quote a different phrase that really resonated with me.
After the Donation: Veteran’s Donated Car Enables Her to ‘Pay It Forward’
Written by Ed Attanasio
When deserving people get fully refurbished vehicles from auto body shops, whether MSOs or independents, it is always a major win-win for the industry and the community.
OEM Roundtable Working to Improve Quality of Collision Repair
Written by Stacey Phillips
Twenty-five years ago, many auto manufacturers found they were experiencing similar non-competitive issues in the industry. George Gilbert from Ford and Rick Sherwood from Campbell & Co. suggested meeting to discuss these issues.