Recent Columns
- Truck Topics: Hey Buddy … Got a Millisecond?
- In Reverse: 50 Years – A Retrospective
- Solving the Tech Shortage: In-Prison Automotive Programs Provide Education & Training for Potential Hires
- Erica Eversman Seeks to Bring Vehicle Owners’ Perspective to NAIC as Consumer Liaison
- Mike Anderson and Impacted Shop Owner Warn Industry of Computer Ransom Scheme
Columns
Truck Topics: Hey Buddy … Got a Millisecond?
During the 2nd annual HD Repair Forum event held in Fort Worth, Texas, in March 2019, John Spoto, National Heavy Duty Truck Commercial Fleet manager for the 3M Company gave a fascinating presentation on the effects of a crash and how so much can happen in a very short amount of time.
In Reverse: 50 Years – A Retrospective
Fifty years ago this month, September 1969, I took my first job in the automotive industry.
Solving the Tech Shortage: In-Prison Automotive Programs Provide Education & Training for Potential Hires
Terrance Jones didn’t have any automotive experience when he entered Washington State Penitentiary, let alone a skill or trade.
Erica Eversman Seeks to Bring Vehicle Owners’ Perspective to NAIC as Consumer Liaison
Written by Chasidy Rae SiskAttorney Erica Eversman is well-known in the collision repair world for her work geared at educating shops about proper documentation as well as their responsibilities to the vehicle owners whose cars they repair.
Mike Anderson and Impacted Shop Owner Warn Industry of Computer Ransom Scheme
Written by Chasidy Rae SiskOver the past few months, Collision Advice’s Mike Anderson has been contacted by over a dozen shops regarding a computer ransom scheme where body shops’ computers and IT systems are hijacked and held for ransom.
SCRS Event Discussion on Insurance Regulation, Workforce Development
Body shop associations and automakers increased efforts this year to get state legislation that would mandate the use of OEM repair procedures for collision repair claims.
Marketing for Shops: Marketing Guru Schools Shops on All Things Google
Nick Schoolcraft, president of Phoenix Solutions Group (PSG), works with hundreds of body shops to set them up for success when it comes to both their digital and customer marketing.
From the Desk of Mike Anderson: Building Trust Through Online Reviews, OEM Certifications
Written by Mike AndersonI was recently over at my best friend Greg Thompson’s house and his son, Jarrett Thompson, stopped by.
From the Body Shop to the Art Gallery: The Story of C.R. Bob Bryant
C.R. (Bob) Bryant is a former combat medic for the U.S. Air Force, a collision repair lifer with a 60-year track record, and a painter with works that have appeared in premier galleries and sell for as much as $20,000.
In Reverse: An Industry in Constant Flux - A 1970s Perspective
The collision industry went through many changes during the 1970s.
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Truck Topics: Need Techs? HD Shops Have the Advantage
Most automotive and HD truck shops—mechanical and collision-repair shops—need more technicians.
From the Desk of Mike Anderson: Vehicle Owner’s Manuals Help Educate and Negotiate Need for Various Procedures
Written by Mike AndersonMy friend Danny Gredinberg at the Database Enhancement Gateway (DEG) recently made available a document that includes links to each automaker’s database of online vehicle owner’s manuals.
Former Shop Owner Helps Body Shops to Win With Smart Marketing
Micki Hazz Marketing in Newbury Park, CA, is a company that helps body shops and other companies to flourish in the rapidly changing world of marketing, public relations and advertising.
Are You as High-Tech as Your Customers?
No one wants to take their car to a body shop. The customer is either mad someone hit their car or embarrassed, thinking the accident was their fault.