Recent Columns
- Shop Strategies: How a Shop Owner Enhanced Employee Culture While Providing Outstanding Service During COVID-19
- Data Confirms Pandemic Driving Patterns Have Resulted in Harder Hits, More Totals
- From the Desk of Mike Anderson: Have We Handcuffed Employees from Providing Extraordinary Customer Service?
- WIN Webinar Explores What’s NEXT for Auto Body in the Digital World
- Deciding Between Leasing and Purchasing When Adding Shop Locations
Columns
Shop Strategies: How a Shop Owner Enhanced Employee Culture While Providing Outstanding Service During COVID-19
Written by Stacey Phillips
Clay Hoberecht, owner of Best Body Shop in Kansas, said he is crazy about three things: his customers, their cars and his team.
Data Confirms Pandemic Driving Patterns Have Resulted in Harder Hits, More Totals
Driving trend information in a report issued earlier this year by Arity, the data analytics company owned by Allstate, offered a suggestion that harder hits and total losses may have been up over the past year, even as claims counts, as reported by CCC Information Services, were down 21% for 2020.
From the Desk of Mike Anderson: Have We Handcuffed Employees from Providing Extraordinary Customer Service?
Written by Mike Anderson
I’m concerned some of you may read the first paragraphs of this column, and presume it’s about customer satisfaction indexing (CSI)---it’s not---and decide to move on.
WIN Webinar Explores What’s NEXT for Auto Body in the Digital World
Written by Chasidy Rae Sisk
On International Women’s Day on March 8, Elaina Farnsworth, CEO of The NEXT Education, shared insights on “What’s NEXT for the Future Autobody Worker in Our Emerging Digital World,” during a webinar hosted by the Women’s Industry Network (WIN).
Deciding Between Leasing and Purchasing When Adding Shop Locations
Here’s a tip: Investors might be interested in buying your shop’s real estate.
4C Collision Consulting Focuses on Growing MSOs Through Strategic Marketing
Craig Camacho has seen it all during his career in collision repair, and has learned over the years what works and what doesn’t.
ASA Bonus Webinar Explores Value of Return to Work Programs
Written by Chasidy Rae Sisk
On March 31, ASA hosted a special bonus webinar, “Importance of a Return to Work Program for Your Bottom Line,” featuring Nick DiCarlo, vice president, regional sales director, AmeriTrust CONNECT.
Kool Tools: Past and Present
As you are all probably aware by now, SEMA 2020 went virtual---renamed SEMA360---and it prevented Kye and me from walking the floor looking for those unique items that we would obtain and test out for our Kool Tools of SEMA annual presentation.
More and More Body Shops Jumping into the YouTube Pool
The pandemic has affected communication in many ways, much of it not positive. How can you effectively interact with your customers when you have to stay at least 6 to 8 feet away from them while wearing masks?
Shop Strategies, COVID Edition: Spanesi, Clients On Dealing with COVID-19 Blues While Operating Successfully
Written by Stacey Phillips
When Spanesi COO Tim Morgan first learned about the COVID-19 outbreak, he set out to support staff and clients.
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Rick Selover Paints a Positive Picture on a Podcast for Shop Owners/Managers
OK, so you had a bad day, it happens. A few of your techs called in sick, there was that one requisite snarky customer, you had to wrestle on a supplement from one of your DRPs and the shop dog is gassy.
Symach Invents Game-Changing Technology to Create the Shops of Tomorrow
Every year at SEMA, the industry gets to see all the newest technology, and if you’ve been in it for any significant amount of time, you have witnessed the development of new tools and equipment at a rapid rate.
Day Job/Night Job: Who Says Money Doesn’t Grow on Trees?
Written by Ed Attanasio
Nathan Simmons has co-owned C&C Collision in Alhambra, CA, for 23 years, and has worked hard to help the company grow.
Shops Stuck in the Middle in Battle Over OEM Vehicle Safety Inspections
Mike Anderson is convinced the vehicle safety inspection procedures called for by automakers in the OEM electronic service manuals as part of collision repair work have become the single biggest friction point in the industry.