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Auto body shop owners and managers across the U.S. are struggling to attract, motivate and retain skilled technicians in their facilities. Many say this has worsened since the COVID-19 pandemic.

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Despite the growth in online recruiting sites and tools over a number of years, auto body repair shops continue to find word-of-mouth and referrals as their best source of new employees.

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Lawmakers in multiple states have taken action in recent weeks on legislation impacting auto body shops, including new regulations related to labor rates, non-OEM parts and public disclosure of regulatory citations against shops.

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The impact for collision repairers of artificial intelligence (AI) and changes in automotive finishes were among the topics discussed by presenters at the Collision Industry Electronic Commerce Association (CIECA) conference held in September in Nashville.

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It came as no surprise to me our “Who Pays for What?” surveys have found the vast majority (95%) of collision repair businesses accept payment from customers by credit card.

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Tony and Isabel Flores opened Tony’s Body Shop in Oxnard, CA, in 1965. Considered to be hard-working business people by their friends and family, the couple taught their children good work ethics from an early age.

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When it comes to repairing EVs, there are auto body shop owners out there who look at them differently.

Friday, 24 September 2021 16:50

Deciding When Used Parts are Appropriate in the Collision Repair Process

Written by Toby Chess

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Recently, I was training in an auto body shop in the Los Angeles area and noticed a used door for a vehicle repair in the technician’s stall.

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Members of the collision industry recently had an opportunity to tour the DCR Systems location in Mentor, OH, prior to the July Collision Industry Conference (CIC) in Cleveland.

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In another indication the increased prevalence of advanced driver assistance systems (ADAS) are not likely a death knell for the collision repair industry, a recently-published study estimates there will be about 790,000 “risk events” per year on the roads in the EU in 2029 attributable to reduced performance of lane-keeping assistant systems alone.

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