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Clay Hoberecht, owner of Best Body Shop in Kansas, said he is crazy about three things: his customers, their cars and his team.

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Driving trend information in a report issued earlier this year by Arity, the data analytics company owned by Allstate, offered a suggestion that harder hits and total losses may have been up over the past year, even as claims counts, as reported by CCC Information Services, were down 21% for 2020.

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I’m concerned some of you may read the first paragraphs of this column, and presume it’s about customer satisfaction indexing (CSI)---it’s not---and decide to move on.

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On International Women’s Day on March 8, Elaina Farnsworth, CEO of The NEXT Education, shared insights on “What’s NEXT for the Future Autobody Worker in Our Emerging Digital World,” during a webinar hosted by the Women’s Industry Network (WIN).

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Here’s a tip: Investors might be interested in buying your shop’s real estate.

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Craig Camacho has seen it all during his career in collision repair, and has learned over the years what works and what doesn’t.

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On March 31, ASA hosted a special bonus webinar, “Importance of a Return to Work Program for Your Bottom Line,” featuring Nick DiCarlo, vice president, regional sales director, AmeriTrust CONNECT.

Thursday, 11 March 2021 20:20

Kool Tools: Past and Present

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As you are all probably aware by now, SEMA 2020 went virtual---renamed SEMA360---and it prevented Kye and me from walking the floor looking for those unique items that we would obtain and test out for our Kool Tools of SEMA annual presentation.

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The pandemic has affected communication in many ways, much of it not positive. How can you effectively interact with your customers when you have to stay at least 6 to 8 feet away from them while wearing masks?

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When Spanesi COO Tim Morgan first learned about the COVID-19 outbreak, he set out to support staff and clients.

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