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Collision repairers have for some time been saying changes they are seeing within their business point to a need for insurers to adjust their key performance indicators (KPIs) metrics for direct repair claims.

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Two brothers were driving from Connecticut to Maine, and they decided to spend the time brainstorming instead of playing 20 Questions or the license plate game.

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D.J. Harrington is the president and CEO of Phone Logic, Inc., an international training company based in Atlanta, GA, that has helped a wide range of automotive companies.

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Several years ago, actress Angelina Jolie said everyone should help the world “by doing what they can, where they are and when they can.”

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In a previous column, I wrote about the critical necessity to perform destructive testing of welds prior to welding on any vehicle---and regardless of whether your shop is being paid for that procedure.

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Before the pandemic hit, people in the collision repair industry were most concerned about a lack of qualified employees and the growing complexity of OE repairs.

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As new automaker electric vehicle models---or pledges of new EVs on the horizon---get announced almost weekly, a recent industry survey found three out of four auto body shops nationally have never included a fee on their estimates or invoices for recharging an electric vehicle.

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An auto body shop manager in San Francisco, CA, told me he spends more time moving cars than fixing them.

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California-based employment law attorney Corey King discussed a variety of topics during the Collision Industry Conference (CIC) held earlier this year: company drug and alcohol policies, stocking up on COVID tests and “service animals” in the workplace.

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As part of Autobody News' “After the Donation” series, we focus on families, individuals and nonprofit organizations who give away cars through NABC’s Recycled Rides Program.