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Tuesday, 11 January 2022 19:41

Toby Chess Shares Best Practice Documents for Collision Repairers

Written by Toby Chess

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This is the first installment of Toby Chess's newsletter, in which he will share more than 100 Standard Operating Procedures (SOPs) for auto body shops, tools, trends in repair and anything he thinks could help shops improve.

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Total losses, the Database Enhancement Gateway, computer vision and sustainability were some of the topics discussed during the IDEAS Collide Showcase held during the 2021 SEMA Show.

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A national survey of collision repairers in the final two months of 2021 found well over half of shops (58%) expected their full-year sales to outpace 2020, with nearly one in five shops predicting they would end 2021 with a year over year increase of 20% or more.

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A panel during the Collision Industry Conference (CIC) in November included representatives of two automakers and two insurance companies addressing a topic that repairers and others discussed at a previous CIC: can an auto body shop participate both in direct repair and OE certification programs, and meet the requirements of both?

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A panel discussion at the Collision Industry Conference (CIC) in Las Vegas in November included representatives from a number of technology companies touting the potential benefits---for auto body shops and insurers---of artificial intelligence (AI) estimating, but also acknowledging some of its current limitations.

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I was at a California Autobody Association (CAA) meeting recently and I couldn’t help but notice a well-dressed man at the front table.

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I recently had the opportunity to meet in person with many of my 20 Group clients, and one of the things that came up was collision repair customers are not as patient as they used to be.

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Some auto body shops appreciate insurance adjusters and their role in the collision repair industry, while others don’t necessarily feel the same way. But all seem to agree it’s a necessary job.

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Thought leaders from across the collision repair industry had the opportunity to share innovative ideas at the IDEAS Collide Showcase held during the 2021 SEMA Show.

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It’s called wholesale and if you’re not wholly dedicated to doing it yet, it can lead to a whole lot of headaches and lost revenue.

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