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Every transaction has a value in terms of both human resources and money, and online reviews from customers play a significant role in both for any business.

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The Alliance for Automotive Innovation reported in June almost 200,000 electric vehicles were sold in the first quarter of this year---a 4.2% increase over the previous quarter---representing 5.9% of overall light-duty vehicle sales. Is your shop gearing up to repair them?

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Three auto body shop owners spoke during the recent Society of Collision Repair Specialists’ Repairer Roundtable about their efforts to build a positive culture within their companies.

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I read a sobering article in The Washington Post recently that I think offers some insights into where vehicle technology is likely headed.

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Claudia Morgillo has multiple titles, including certified professional leadership coach and trainer. She and her husband own six Fix Auto locations in the Ontario, Canada, area, two Novus glass companies and a centralized head office.

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The California Autobody Association (CAA) recently held a one-hour Zoom meeting with the California Department of Insurance (CA-DOI), covering a handful of topics of interest to the entire membership.

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It’s not uncommon during discussions within the collision repair industry about the technician shortage for body shop representatives to point to what they see as the inadequate entry-level skills of students completing auto body training programs.

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A national survey in April found auto body shops on average have a work backlog topping four weeks, and during the Society of Collision Repair Specialists’ (SCRS) Repairer Roundtable this spring, a panel was asked whether that “unique scenario” in the industry should play into a collision repair business’ decisions related to participation in direct repair programs.

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Aaron Schulenburg of the Society of Collision Repair Specialists (SCRS) said he was surprised by one of the findings of the association’s survey earlier this year asking shops about what changes could have a positive impact on their business.

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Collision repair industry leaders, along with a row of tow trucks, paraded outside the Massachusetts State House on May 18 to demand action on two proposed bills before lawmakers that would raise the state's lowest-in-the-nation reimbursement rates.

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