Thursday, 26 August 2010 10:43

OE Repair Information Sets the Standard

Written by Dan Espersen

From quick fixes to major structural repairs, OE information is the gold standard for collision repair. When you can demonstrate that a vehicle has been repaired to OE standards, you assure the vehicle owner and the insurer that quality and passenger safety are your first concerns.

Access to affordable OE information, such as that found in ALLDATA Collision, can positively impact your entire operation. Guesswork is eliminated, meaning you never have to worry about the vehicle coming back because it may have been repaired improperly.

Having OE information on hand for every specific vehicle allows for greater efficiencies and accuracy throughout all shop operations, from estimating and parts ordering to production, scheduling and repairing the vehicle. Important benefits may include a reduction in supplements and enhanced negotiations with insurers.
OE repair information also makes it possible to perform mechanical procedures that you may routinely outsource, which may include drivetrain, suspension or steering system repairs. What’s the result? Less money flowing out the door.


An all too common situation
Have you ever had a vehicle come back with a problem that was not there when you delivered it to the owner? If not, you are one of the lucky ones. Here’s a typical scenario where access to OE information could save time, money and a customer relationship:
A customer brings in her 2010 Honda Accord and complains that the door sounds hollow or tinny when she closes it. Just a few days ago, you had completed repairs on this vehicle after it had been involved in a minor collision. It was a quick job, and the vehicle checked out perfectly.

Suspecting that this condition was not connected to the repair, you check the ALLDATA Collision information system to see if there is a technical service bulletin (TSB) covering this issue. TSBs are issued by manufacturers to alert their dealers to known issues and the correct repair procedure. TSBs are updated daily in the New TSBs section of ALLDATA Collision. In the case of the Honda, the noise is a known condition, covered by the manufacturer’s warranty.

So, in hindsight, this situation may have been avoided. Ask yourself, “When is the best time to discover a pre-existing condition?”

How about a process that prompts your team to ask the customer (when dropping off the vehicle) if any noises or other unusual conditions existed before the collision? Some of you may already do this. For those of you who do not, a little investigation could lead to new up-sell opportunities for your shop.

Sourcing OE Technical Service Bulletins right at the start could prevent situations, such as the irritated Honda owner with the noisy door. Here is the TSB:

Door Sounds Hollow or Tinny When Closing
Applies To 2008-09 Accord - ALL

Probable Cause
The sealant between the door skin and the door beam has separated at one or more of the glue points.

Corrective Action
Remove the old adhesive, and reattach the door beam to the door skin at the original glue points.

Required Materials
Sealer or sealant (one cartridge repairs two 2-door vehicles or one 4-door vehicle)
•    3M® Ultrapro® Urethane Seam Sealer (requires 3M applicator gun 08398): P/N 3M08361
•    3M Ultrapro Autobody Sealant (fits a standard caulking gun): P/N 3M08300
•    3M Scotch-Brite® General Purpose Hand Pad: P/N 3M7447

In Warranty

The normal warranty applies.

Repair Procedure
Always refer to ALLDATA® CollisionSM for safety procedures, identification of material types, recommended refinish materials, and removal and installation procedures. Always refer to the vehicle manufacturer for questions relating to applicable or non-applicable warranty repair information.

NOTE: This procedure is in an outline form that you can also use as a checklist for the repair.
1.  Remove the door panel and the clear plastic shield.

NOTE: Be especially careful of the glue that holds the shield in place; once it gets on your arms and your clothing, it can easily stain the interior. Cover it with masking tape so it doesn’t rub off.
2.  Inspect the glue locations along the door beam (the front doors have five glue points to check) (Figure 1).
3.  Use a plastic scraper to scrape off the old sealant from the door skin and door support at the affected location(s) (Figure 2).

NOTE: The door skins are very delicate. Using metal scrapers or wedges can ding or stretch the metal, damaging the door skin and possibly ruining the paint finish on the outside.
4.  Scuff the area with Scotch-Brite to clean up any remaining sealant and to promote a good bond (Figure 3).
5.  Apply the new sealant to the original area(s) only. Be careful not to apply too much (Figure 4).
6.  Install the door panel in the reverse order of removal, and note these items:
•    If any clips are damaged, replace them.
•    Replace any damaged cable fasteners.
•    The latch cable should be fixed to the cable fastener with the latch in the unlocked position.
•    Make sure that the connectors are plugged in properly and the cables are connected securely.
•    Make sure the window and the power door lock operate properly.
•    When reinstalling the door panel, make sure the plastic shield is installed properly and sealed around its outside perimeter to seal out water.
7.  Avoid opening and slamming the door until the adhesive sets (4-6 hours). If you must close the doors, keep at least one window down. If the outside temperature is below 70 degrees, leave the vehicle inside the shop while the adhesive cures.
8.  Repeat steps 1 thru 7 on any other affected doors.
For more information on OE repair information, please visit: www.alldata.com/promo/abn5tt/

NOTE: This Repair/Service Procedure is excerpted from a Technical Service Bulletin published by the vehicle manufacturer, and is intended for use by trained, professional technicians with the knowledge, tools and equipment to do the job properly and safely. It is recommended that this procedure not be performed by “do-it-yourselfers.”

©2010 ALLDATA LLC. All rights reserved. All technical information, images and specifications are from ALLDATA Collision. ALLDATA is a registered trademark and ALLDATA Collision is a mark of ALLDATA LLC. All other marks are the property of their respective holders.

Honda and Accord are registered trademark names and model designations of Honda Motor Co. Ltd. 3M, Ultrapro and Scotch-Brite are trademarks of 3M. All trademark names and model designations are being used solely for reference and application purposes.