In our ongoing effort to keep our readers informed on the latest industry trend, OE shop certification programs, Autobody News spoke this month with Mike Kukavica, collision training instructor for Porsche Cars North America, Inc., about its program.
ABN: Does your program have a specific name? When was it started?
Porsche: It is called the Porsche Approved Collision Center Program, or PACC Program for short. The program was launched with the first trial audits, which were done in May of 2009. Our first candidate collision center reached “Porsche Approved Collision Center” status in October 2009.
ABN: What is the main purpose of the program?
Porsche: The purpose of the PACC Program is to raise the quality of repairs that Porsche vehicles receive. We are focused on what the technician is doing to the vehicle. The program will ensure that the technician is working in an environment that includes the workspace, tools, equipment and technical information needed so that they can perform the repairs as specified by Porsche AG in the workshop manual.
ABN: What are the program requirements (tools, equipment, training, facility, etc.)?
Porsche: There are requirements regarding customer handling, facility (including information technology), special and general tools, equipment, refinish products and staff training. Each PACC is required to have two structural technicians, one estimator and one refinish technician who must meet certain training and certification requirements specific to their job role. These people must be separate individuals, come to the facility each day and be dressed for and seen to be performing the job each day. In other words, one person cannot take all the training and qualify for all four roles.
ABN: Does the shop need to be I-CAR Gold Class?
Porsche: No. When it comes to training, we focus on individuals rather than the shop as a whole. The four people who fill the training requirements must be I-CAR Platinum individuals in their job role. In the past, we specified a list of individual classes; however, over time we have learned that for shops who participate in multiple OE programs, the Platinum requirement is less burdensome than a list of individual classes.