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Friday, 15 June 2018 18:02

The Best Body Shops’ Tips: How To Increase CSI, Encourage Repeat Business and Differentiate Your Shop

Written by
Nick Schoolcraft, president of Phoenix Solutions Group Nick Schoolcraft, president of Phoenix Solutions Group


Q: How can shops make this repeatable and part of their organizations?

Schoolcraft: It starts with understanding your customers and how your different segments are looking at your business. Once that is done, you can then better address training challenges that are critically important to your shop, which will help you drive a seamless experience. Once you find a way to incorporate that into your daily operations, there is tremendous business value to be unlocked. You’ll drive greater retention, increase advocacy and most importantly you’ll enrich the lives of your employees because they are indeed the foundation of any successful business. The more you can improve their lives, the better your overall metrics will be---top line and bottom line.

To watch a replay of this webinar, visit 

For more information about Elite Body Shop Solutions and to sign up for the next monthly webinar, email

For more information about Phoenix Solutions Group, contact Schoolcraft at 847-764-8079 or visit

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