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Tuesday, 13 March 2018 19:52

OE Shop Certification Programs: Assured Performance Network

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What are the program requirements?

There are 36 major requirements that shops must meet, and an additional eight if they wish to be aluminum-certified for the Ford program. Edited for brevity, here are some of the main requirements:


General Business Requirements:


• Be in business for at least five years
• Provide proof of Garage Keepers liability insurance
• Provide a limited lifetime warranty on all work performed


Customer Service Requirements:


• Measure customer satisfaction through a third-party provider
• Have a professional and well-maintained customer reception, waiting and restroom area
• Utilize a preferred rental car provider


General Technical Repair Capability:


• Meet I-CAR Gold Class or equivalent with proof of ongoing training
• Subscribe to current OEM repair procedures and have the ability to provide documented proof of compliance
• Utilize a frame rack or dedicated/universal fixture bench with appropriate vehicle anchoring and pulling capabilities
• Utilize an electronic, three-dimensional vehicle measuring system


Advanced Materials Repair Capabilities:


• Must have a 220 volt, 3-phase Inverter STRW welder
• Must have a 220 volt MIG/MAG welder
• Must have a dent removal/pulling system for steel panels


Aluminum requirements include but are not limited to:


• Isolated aluminum work area
• Tools designated for aluminum work only include all special tools, as specified by Ford Motor Company
• 220 Pulse MIG welder specifically for use with aluminum
• Utilize a special SPR rivet gun, as specified by Ford.

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