If you mention the John Eagle case to anyone in any body shop, anywhere in the country, they will likely know exactly what you're referring to.
It's a landmark case that has caused ripples throughout the entire industry and elicited conversations about how to make sure that it doesn't happen again.
Curtis Nixon is the president, CEO and co-founder of UpdatePromise in Chino Hills, CA. As a former second-generation body shop owner, he has been creating technology to help collision repairers and dealership service departments improve their customer experience since 2009, when he sold his family's shop and co-founded UpdatePromise. The company has grown at a tremendous rate within the last nine years, and today UpdatePromise and its ancillary companies communicate with millions of consumers and services throughout North America.
In a recent conversation, Nixon posed this question: Who should assume the lion's share of responsibility for making sure that repairs are performed based on OE guidelines? How do we know that an OE-certified shop is actually performing OE repairs?
Nixon sees definite value in third-party certification companies and isn't critical of the role they perform in the collision repair industry. But he also strongly believes that the time is right to open a conversation about expanding these roles for the betterment of the industry, he said.