Monday, 26 June 2017 13:40

“Who Pays for What?” Surveys Impacting Billing for Refinish-Related Operations

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Shops can take the current survey (or sign up to be notified about future surveys) at www.crashnetwork.com/collisionadvice. The surveys each take about 15-20 minutes, and should be completed by the shop owner, manager or estimator who is most familiar with the shop's billing practices and the payment practices of the largest national insurers. Individual responses are not released in any way; only cumulative data is released.

At the website, shops also can download the results of previous surveys, reports that break the findings down by region, by insurer and by DRP vs. non-DRP. The reports also include analysis and resources to help shops better understand and use the information presented.

Anderson has yet another way to know the “Who Pays for What?” surveys are having a positive impact: the participating shops say they are. A record 84 percent of shops who took the "Who Pays for What?" survey in January said they have been able to use previous such surveys to improve their business.

“That number has typically bounced around the 70 percent range in the past," Anderson said. "The fact that a growing number now report the surveys are helping makes me very proud. Knowledge is key in this industry.”


John Yoswick, a freelance writer based in Portland, Oregon, who has been writing about the automotive industry since 1988, is also the editor of the weekly CRASH Network bulletin. He can be contacted by email at john@CrashNetwork.com.

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