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Tuesday, 23 May 2017 18:19

Shop Strategies: How a Body Shop Owner Revamped His Business After Arrest

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Shop StrategiesNE June2017 Barry award

L to R: Vicki Schneps, CEO of Schneps Communications; Barry Crupi; and Natalie Duddridge, NY1 News

 

Autobody News talked to Barry Crupi about how he has built a successful business that puts customers first.

In Staten Island, New York, the owners of Barry’s Auto Body said they are always willing to go to bat for their customers. Barry Crupi and his sister Michele run the family-owned business, which was established in 1986 by Barry Crupi Sr. with two employees and a three-bay garage. Over the years, the collision repair shop has grown to include 20 employees and 16 repair bays.


Since Staten Island does not have a subway system, residents are very dependent on their vehicles. The Crupis said they take pride in educating customers about their rights so they can make informed decisions about repairing their vehicles. This began after Crupi uncovered that a large insurance company was shortchanging customers on repairs. Crupi went public with his claim and in 2009 the insurance company filed a complaint against him. Crupi and some of the employees were arrested but the case was ultimately dismissed. Since then, the team has revamped the award-winning shop, built a loyal customer following and more than doubled their business.

 

Autobody News talked to Barry Crupi about how he has built a successful business that puts customers first.

 

Q: How did you get started in the collision repair business?

 

A: My sister Michele and I both grew up on Staten Island and have been in the industry since we were children. I started out by sweeping floors in the shop when I was 10 years old. I would spend about an hour or two when I wasn’t attending a full day of school. In exchange, my dad gave me five dollars to go across the street and play video games at Jimmy’s pizzeria.


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