In bowling, when two pins on either side of the alley are left standing after the first roll, it is called a split. Do you know how difficult it is to knock down both pins when you have the most difficult split? Less likely than making a hole-in-one in golf.
I recently attended the Fourth Annual World Health Care Congress in Washington, D.C. The draw was keynote speaker Michael Porter, a chaired professor at Harvard University and the leading authority on competitive strategy.
Fix it right the first time, every time, on time.
Rick Tuuri, director of industry relations for ADP, recently laid out what he believes to be the worst-case scenario given the incursion of the electronic claims processing companies, the dotcoms, into the collision repair industry:
This is a "huge secret" that can lead to tons of repeat business and referrals! Stay in touch. Stay in front of your client's faces!
Uh oh, I feel the urge coming on, that compelling need to predict. All this talk about insurance companies owning body shops and no one answering the salient question: What will Allstate's purchase of Sterling lead to? What will be the outcome in five or 10 years?
In 1999, when I last looked in on the Texas political scene, it was in the process of meltdown, as least as it relates to the collision repair industry.
Bench-mark n. surveyor's mark at point in line of levels; standard or point of reference.
So how does your Collision Repair business stack up financially or managerially against other facilities in the industry or even locally? Last issue of Autobody News I discussed the value of Benchmarking and alluded to how you could use that information to:
With my apologies to Bill O'Reilly, let me welcome you to the All Spin Zone, where nothing exists but message manipulation. The idea is to get you thinking it's nighttime when the sun is shining; Tuesday when the calendar says Wednesday.
Bill Willix had a funny notion back in 1989. The former parts salesman had seen firsthand how much electronics had revolutionized the automotive repair industry. Technicians who could build distributors from a few scraps of plastic and old newspapers froze when they saw a computer chip.
Employees are filing lawsuits against employers and supervisors in record numbers, alleging damages in excess of workers' compensation insurance for personal injuries.
As the end of the year rapidly approaches and people take time to evaluate their personal and financial situations, these are words to take to heart. Many of the salvage yards and repair facilities that I talk to are complaining that business is flat or down. The economy is having a tough time getting going and business has been better, but it has also been worse. One of the problems that I see is that people have difficulty shrinking their overhead to match the current sales volume of their business.