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Friday, 31 August 2007 17:00

Loftus --- The Great Divide: Who is the Customer?

Written by Sheila Loftus

In bowling, when two pins on either side of the alley are left standing after the first roll, it is called a split. Do you know how difficult it is to knock down both pins when you have the most difficult split? Less likely than making a hole-in-one in golf.

Friday, 31 August 2007 17:00

Penn --- Medicine and Collision Repair: Industries Need Rx

Written by Juliet Penn

I recently attended the Fourth Annual World Health Care Congress in Washington, D.C. The draw was keynote speaker Michael Porter, a chaired professor at Harvard University and the leading authority on competitive strategy.

Monday, 02 July 2007 14:57

Back to basics: the customer wants the insurer to take the pain away

Written by Sheila Loftus

Fix it right the first time, every time, on time.

Wednesday, 31 January 2001 17:00

An elephant in your shop

Written by Tom Slear

Rick Tuuri, director of industry relations for ADP, recently laid out what he believes to be the worst-case scenario given the incursion of the electronic claims processing companies, the dotcoms, into the collision repair industry: 

Friday, 31 August 2001 17:00

A sure-fire way to generate referrals and repeat business

Written by Tracy Bains

This is a "huge secret" that can lead to tons of repeat business and referrals! Stay in touch. Stay in front of your client's faces! 

Friday, 31 August 2001 17:00

Those damn refrigerator magnets

Written by Tom Slear

Uh oh, I feel the urge coming on, that compelling need to predict. All this talk about insurance companies owning body shops and no one answering the salient question: What will Allstate's purchase of Sterling lead to? What will be the outcome in five or 10 years? 

Wednesday, 31 October 2001 17:00

As crazy as a bedbug - or is it a peach orchard squirrel?

Written by Tom Slear

In 1999, when I last looked in on the Texas political scene, it was in the process of meltdown, as least as it relates to the collision repair industry.

Wednesday, 31 October 2001 17:00

The Importance of Benchmarking (or Who Cares How I Did Yesterday !)

Written by Tim Ronak

Bench-mark n. surveyor's mark at point in line of levels; standard or point of reference. 

Friday, 30 November 2001 17:00

How does your shop stack up by the numbers?

Written by Tim Ronak

So how does your Collision Repair business stack up financially or managerially against other facilities in the industry or even locally? Last issue of Autobody News I discussed the value of Benchmarking and alluded to how you could use that information to: 

Monday, 31 December 2001 17:00

The all spin zone

Written by Tom Slear

With my apologies to Bill O'Reilly, let me welcome you to the All Spin Zone, where nothing exists but message manipulation. The idea is to get you thinking it's nighttime when the sun is shining; Tuesday when the calendar says Wednesday.