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Here's your assignment: Pretend you have 45 seconds to talk about your business in front a group of people you'd love to have as customers. Could you tell them something that's unique about your business, something that no other shop in your area could or is likely to tell them? 

A committee of Oregon lawmakers last month said they like the concept of consumers being made aware of direct repair agreements between collision repair shops and insurers, but the details of how to accomplish that still needs some work. 

Some shop owners say the use of aluminum in vehicles today is similar to the shifts in the industry caused by the rise of the unibody structure in the 1980s. 

A widespread and significant drop in ADP refinish labor times discovered in recent weeks will be corrected in ADP's November CD update release, which the company says has been sent to ADP customers. 

Hank Tarter jokes that if you're going to have a heart attack, the place to be is Keizer, Oregon, a community of 35,000 residents just north of Oregon's capitol city of Salem. 

Eric Reid wants to do his part to reduce the shortage of collision repair technicians he's always hearing and reading about. But Reid, the collision repair instructor at Northwest-Shoals Commun-ity College in Muscle Shoals, Alabama, is getting discouraged watching his top students move on to other fields because of low starting wages at body shops. 

With profit margins generally razor-thin at best these days, the last thing shops can afford to do is lose money in a scam. That's why a number of shop owners recently have come forward to share their stories of losing - or almost losing - some of their hard-earned money - as a caution against others doing the same. 

Monday, 28 February 2005 17:00

Looking back at 2004: year in quotes

While no particular issue or news event seemed to dominate the industry's attention this past year - other than perhaps the slow-down in work shops felt in many parts of the country - it hasn't been a quiet one for collision repairers. Here is the annual year-in-review wrap-up, a collection of some of the most memorable, important, interesting or enlightening quotes heard around the industry during 2004. 

Friday, 31 December 2004 17:00

Diverse industry groups gather during NACE

The International Autobody Congress and Exposition (NACE) may have been the main draw that attracted more than 30,000 participants in the collision industry to Las Vegas in November, but there was no shortage of other meetings and events to also occupy their time while they were there. 

The nation's largest auto insurer has no plans to join the other insurers setting performance benchmarks for shops participating in its direct repair program - but it may do more to help those 20,000 shops understand how their performance stacks up.