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- Behind-the-Scenes DCR Systems Tour Sponsored by AirPro Diagnostics, AkzoNobel & Car-O-Liner®
- ADAS May Not Curtail as Many Accidents if it Doesn’t ‘Age’ Well
- Multiple Shifts Enable Auto Body Shop to Offer Overnight Repairs
- From the Desk of Mike Anderson: Researching OEM Procedures for the Paint Shop
- Honda Increasing Crash Parts Production, Transitioning Certified Auto Body Shops Over Time
In Reverse: The ‘80s---Foreign Cars and Other Changes
As the 1980s dawned, the collision repair industry began to see some profound changes, and some shops tried their darndest to keep things the same as they had always been.
Driving Has Largely Rebounded, but Traffic Congestion, Resulting Claims Have Not
Susanna Gotsch says drivers are back out on the roads, but changes in driving patterns are still more adversely impacting the number of claims and shop repair orders.
Day Job/Night Job: Metal and Creativity Collide at CRASH Jewelry
Written by Ed AttanasioWhen your average metal technician looks at a damaged bumper, hood, door or quarter panel, their first instinct is to try and fix it.
Collision Repair Teacher Sets Students Up for Career Success
Collision repair instructor Lonnie Higey at Lorain County Joint Vocational School in Oberlin, OH, has a program focused on career employment and hands-on engagement while making things fun.
From the Desk of Mike Anderson: It’s Time to Address the Other ‘Pandemic’ in Our Industry
Written by Mike AndersonIs it possible to yell at people through an article like this?
American Honda Motor Launches New Certification Program
Nearly six years ago, American Honda Motor launched the ProFirst Certified Body Shop program.
Techs of the Future: Cracking the Code to Recruiting and Hiring Collision Repair Technicians
Collision repair owners and managers across the country say hiring technicians and high turnover rates have become critical issues in their businesses.
A.I. Photo Estimate Algorithms Advancing, Still No Replacement for Shop Blueprinting
Written by Chasidy Rae SiskInsurance companies have been pushing photo estimates for more than five years, and collision repair shops have been objecting to the inaccuracies of these estimates for the same amount of time, because these virtual claims typically require a supplement---or five!---due to the potential for inaccuracies inherent in the process.
2020 Collision Repair Industry: A Year in Review
Written by Chasidy Rae SiskIt’s undeniable that 2020 has been a year for the history books---the amount of change over the past 12 months is unprecedented and has been disruptive in every imaginable way.
Customer Service is King: The Modern Customer Journey
During SEMA360, SCRS hosted a series of educational offerings with topics that deal with scanning and diagnostics, repair procedures and marketing.
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Marketing in 2020: Will People Find You and What Will They See?
The marketing game is more important in 2020 than ever before. Are people finding your business online, and if they are what are they seeing? Are you getting leads online or disappearing altogether?
Perspectives, Ideas Shared by Dealership Management Helpful for Independent Shops as Well
In a series of webinars in October, dealership fixed operations and service department managers shared their experiences and lessons learned during the pandemic, including perspectives and ideas that could be helpful for independent collision repairs as well.
Body Crafters: A COVID-19 Experience
It’s tough enough, even in the best of times, to buy a second shop that needs updating.
From the Desk of Mike Anderson: Hands-On Testing Shows Limitations of Relying Solely on DTCs or Aftermarket Scan Tools
Written by Mike AndersonI’ve had the good fortune recently to spend some time recently working with Nissan/Infiniti as they prepare some new hands-on training they are developing, and it gave me a chance to spend some time scanning and learning about calibrations on their newest vehicles.