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If you’ve been in the collision repair industry in any capacity within the last decade or so, you likely know who Gary Ledoux is.

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Back in the 1980s, podcasting was known as "audio blogging" and there were less than 200 of them in existence. With the advent of broadband internet access and portable digital audio playback devices such as the iPod, podcasting began to catch hold in late 2004.

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Clay Hoberecht, owner of Best Body Shop in Kansas, said he is crazy about three things: his customers, their cars and his team.

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Driving trend information in a report issued earlier this year by Arity, the data analytics company owned by Allstate, offered a suggestion that harder hits and total losses may have been up over the past year, even as claims counts, as reported by CCC Information Services, were down 21% for 2020.

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I’m concerned some of you may read the first paragraphs of this column, and presume it’s about customer satisfaction indexing (CSI)---it’s not---and decide to move on.

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On International Women’s Day on March 8, Elaina Farnsworth, CEO of The NEXT Education, shared insights on “What’s NEXT for the Future Autobody Worker in Our Emerging Digital World,” during a webinar hosted by the Women’s Industry Network (WIN).

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Here’s a tip: Investors might be interested in buying your shop’s real estate.

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Craig Camacho has seen it all during his career in collision repair, and has learned over the years what works and what doesn’t.

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On March 31, ASA hosted a special bonus webinar, “Importance of a Return to Work Program for Your Bottom Line,” featuring Nick DiCarlo, vice president, regional sales director, AmeriTrust CONNECT.

Thursday, 11 March 2021 20:20

Kool Tools: Past and Present

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As you are all probably aware by now, SEMA 2020 went virtual---renamed SEMA360---and it prevented Kye and me from walking the floor looking for those unique items that we would obtain and test out for our Kool Tools of SEMA annual presentation.