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During the MSO Symposium in November, Vincent Romans, managing partner of The Romans Group, presented a macro-level view of the evolving U.S. collision repair industry.

As the 1980s dawned, the collision repair industry began to see some profound changes, and some shops tried their darndest to keep things the same as they had always been.

Susanna Gotsch says drivers are back out on the roads, but changes in driving patterns are still more adversely impacting the number of claims and shop repair orders.

When your average metal technician looks at a damaged bumper, hood, door or quarter panel, their first instinct is to try and fix it.

Collision repair instructor Lonnie Higey at Lorain County Joint Vocational School in Oberlin, OH, has a program focused on career employment and hands-on engagement while making things fun.

Is it possible to yell at people through an article like this?

Nearly six years ago, American Honda Motor launched the ProFirst Certified Body Shop program.

Collision repair owners and managers across the country say hiring technicians and high turnover rates have become critical issues in their businesses.

Insurance companies have been pushing photo estimates for more than five years, and collision repair shops have been objecting to the inaccuracies of these estimates for the same amount of time, because these virtual claims typically require a supplement---or five!---due to the potential for inaccuracies inherent in the process.

It’s undeniable that 2020 has been a year for the history books---the amount of change over the past 12 months is unprecedented and has been disruptive in every imaginable way.