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- In Reverse: The 1970s – Part 2 – The OE’s Become Their Own Worst Enemy
- Collision Repair Headlines Show Need for OEM-Recommended Procedures
- Solving the Tech Shortage: I-CAR is Helping Future Technicians Turn Their Passion for Cars into Lifelong Careers
- The Best Body Shops’ Tips: Volkswagen-Audi Collision Program Manager Advises Industry on Reliable Repair
- Truck Topics: HD Collision Roadmap Moves Forward
From the Desk of Mike Anderson: 4 Questions To Consider Ahead of Negotiating for Any ‘Not-Included’ Estimate Line Item
Written by Mike Anderson
Among the most common types of questions I get from shops is something like this:
After the Donation: The Nolan Family Uses Benevolence Car to Improve Their Lives
Written by Ed Attanasio
Some Benevolence cars are used by their recipients for many years as a reliable form of daily transportation, while others eventually sell them or give them to family members.
Retro News: Stats From 20 Years Ago Indicate Shop Labor Rates Haven’t Kept Up With Inflation
Written by John Yoswick20 Years Ago in the Collision Repair Industry (November 1998)
PPG has done a comprehensive study of over 2,000 collision repair facilities. Here is a snapshot of some of the statistics:
Marketing for Shops: Let Your Customers Become Your Brand Ambassadors With Ad Specialties
Written by Ed Attanasio
A body shop in the Bay Area gave me a swag bag full of stuff a few years ago that included pens, a t-shirt, a baseball cap, a coffee mug and several other items displaying the shop's logo.
The Best Body Shops’ Tips: The Power of Peer Groups and Why to Join One
Written by Stacey PhillipsManaging a collision repair facility today requires an owner to wear many different hats and have a great deal of knowledge, according to Jim Keller, CEO/president of 1Collision Network based in Milwaukee, WI.
From the Desk of Mike Anderson: Are You Upgrading Your Shop’s Customer Service Experience?
Written by Mike Anderson
First, just a quick note to say I appreciate Autobody News offering me an opportunity to share some of my thoughts, opinions and ideas with you here.
After the Donation: Kathleen St. John Gets a Car and a Job
Written by Ed AttanasioIn some cases, cars donated by body shops come with vehicle insurance, gas cards or gifts from local retailers. But in Kathleen St. John’s case, it also came with a job.
Shop Strategies: Leadership Development, Process-Centered Environment Enable TX Shop’s Business to Grow
Written by Stacey PhillipsCourteous, professional and high-quality---these are some of the words Leila Bates said customers have used to describe the work provided at Bates Collision Centers.
Marketing for Shops: Who Should Be Your #1 Audience for Your Advertising and Marketing?
Written by Ed Attanasio
Depending on what part of the country you're in, most body shops are highly dependent on their insurance partnerships (DRPs).
Day Job/Night Job: Monte Marrott Hits Sweet Chords With His Custom Guitars
Written by Ed AttanasioAs a sales and service tech for the past 12 years at Martin Auto Color---a statewide PPG Platinum jobber with 21 locations---Monte Marrott knows that using the right tools is vital to doing a good job when it comes to painting a car or repairing a vehicle.
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Shop Strategies: How Independent Nashville Body Shop Nurtures Homegrown Talent
Written by Stacey Phillips
Sixty years ago, John (J.T.) Whaley opened a small body shop in Nashville, TN, which he named Whaley Body Shop.
If there has ever been a quintessential New England town, it’s Keene, NH.
It was the mid-1940s. GIs were home from the war, the U.S. economy was booming and shiny new cars were filling America’s highways---cars that needed gasoline and service work.
Retro News: Keynote Speaker at Trade Show 5 Years Ago Said Industry Was Headed Toward Catastrophe
Written by John Yoswick20 Years Ago in the Collision Repair Industry (October 1998)
Jack Gillis of CAPA perhaps best summed up a demonstration of non-OEM parts at the Collision Industry Conference (CIC) in October when he said, “Not one of our better days.”