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- Deciding When Used Parts are Appropriate in the Collision Repair Process
- Behind-the-Scenes DCR Systems Tour Sponsored by AirPro Diagnostics, AkzoNobel & Car-O-Liner®
- ADAS May Not Curtail as Many Accidents if it Doesn’t ‘Age’ Well
- Multiple Shifts Enable Auto Body Shop to Offer Overnight Repairs
- From the Desk of Mike Anderson: Researching OEM Procedures for the Paint Shop
Overall Rate of Uninsured Drivers Nationally Remains Flat
Efforts to crack down on uninsured motorists in the U.S. appear to be having little effect, according to the most recent findings from the Insurance Research Council (IRC).
Regulator Stresses Need for Documented Collision Repair Customer Authorization, Updates
Though the California Bureau of Automotive Repair (BAR) does not have jurisdiction over auto body shops beyond the more than 4,000 in the Golden State, some information shared by BAR Chief Patrick Dorais in a recent webinar could be instructive to shops elsewhere as well.
How to Get Your Customers to Trust You in a Skeptical World
Do your customers trust you? If so, how and if not---why?
From the Desk of Mike Anderson: Collision Repair Industry Has a New Voice on OEM Safety Inspections
Written by by Mike Anderson
One of the issues I have written and spoken about most passionately recently---including being quoted in an article on the front page of Autobody News in April---is my belief the post-collision safety inspections called for by most automakers are the single biggest friction point in the collision repair industry right now.
Best Body Shops’ Tips: Best Practices for an Effective Health & Safety Program
Written by Stacey Phillips
An effective health and safety program can help collision repair facilities reduce injury and illness rates, decrease workers’ compensation costs, increase productivity and improve morale across the workforce, according to Wayne Curtis, director of field services at KPA.
CIC Speakers Discuss Employment Issues Related to Vaccines, Fire-Related Concerns with EVs
California-based employment law attorney Cory King told Collision Industry Conference (CIC) attendees in April that while employers can require workers to get vaccinated for COVID-19, they should make sure they get legal guidance in doing so to avoid violating any state or federal regulations.
Collision Repair Industry Veteran and Author Gary Ledoux Writes into the Sunset
If you’ve been in the collision repair industry in any capacity within the last decade or so, you likely know who Gary Ledoux is.
'Body Bangin’' Podcast Focuses on Hot Industry Topics
Back in the 1980s, podcasting was known as "audio blogging" and there were less than 200 of them in existence. With the advent of broadband internet access and portable digital audio playback devices such as the iPod, podcasting began to catch hold in late 2004.
Shop Strategies: How a Shop Owner Enhanced Employee Culture While Providing Outstanding Service During COVID-19
Written by Stacey Phillips
Clay Hoberecht, owner of Best Body Shop in Kansas, said he is crazy about three things: his customers, their cars and his team.
Data Confirms Pandemic Driving Patterns Have Resulted in Harder Hits, More Totals
Driving trend information in a report issued earlier this year by Arity, the data analytics company owned by Allstate, offered a suggestion that harder hits and total losses may have been up over the past year, even as claims counts, as reported by CCC Information Services, were down 21% for 2020.
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From the Desk of Mike Anderson: Have We Handcuffed Employees from Providing Extraordinary Customer Service?
Written by Mike Anderson
I’m concerned some of you may read the first paragraphs of this column, and presume it’s about customer satisfaction indexing (CSI)---it’s not---and decide to move on.
WIN Webinar Explores What’s NEXT for Auto Body in the Digital World
Written by Chasidy Rae Sisk
On International Women’s Day on March 8, Elaina Farnsworth, CEO of The NEXT Education, shared insights on “What’s NEXT for the Future Autobody Worker in Our Emerging Digital World,” during a webinar hosted by the Women’s Industry Network (WIN).
Deciding Between Leasing and Purchasing When Adding Shop Locations
Here’s a tip: Investors might be interested in buying your shop’s real estate.
4C Collision Consulting Focuses on Growing MSOs Through Strategic Marketing
Craig Camacho has seen it all during his career in collision repair, and has learned over the years what works and what doesn’t.