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Is it possible to yell at people through an article like this?

Nearly six years ago, American Honda Motor launched the ProFirst Certified Body Shop program.

Collision repair owners and managers across the country say hiring technicians and high turnover rates have become critical issues in their businesses.

Insurance companies have been pushing photo estimates for more than five years, and collision repair shops have been objecting to the inaccuracies of these estimates for the same amount of time, because these virtual claims typically require a supplement---or five!---due to the potential for inaccuracies inherent in the process.

It’s undeniable that 2020 has been a year for the history books---the amount of change over the past 12 months is unprecedented and has been disruptive in every imaginable way.

During SEMA360, SCRS hosted a series of educational offerings with topics that deal with scanning and diagnostics, repair procedures and marketing.

The marketing game is more important in 2020 than ever before. Are people finding your business online, and if they are what are they seeing? Are you getting leads online or disappearing altogether?

In a series of webinars in October, dealership fixed operations and service department managers shared their experiences and lessons learned during the pandemic, including perspectives and ideas that could be helpful for independent collision repairs as well.

Monday, 02 November 2020 19:00

Body Crafters: A COVID-19 Experience

It’s tough enough, even in the best of times, to buy a second shop that needs updating.

I’ve had the good fortune recently to spend some time recently working with Nissan/Infiniti as they prepare some new hands-on training they are developing, and it gave me a chance to spend some time scanning and learning about calibrations on their newest vehicles.