I am excited to initiate this monthly column that will keep shop owners up-to-date regarding important legal cases, rules and regulations, and new operating procedures that affect our industry.
During a recent webinar, Nick Schoolcraft explored the three most common causes behind unfavorable customer interactions at collision repair facilities. He also shared tactics and tools to help attendees overcome these obstacles to enhance their businesses.
Earlier this year, industry veteran David Caulfield opened Fix Auto Anaheim North in Anaheim, CA, using an innovative business model.
Dave Dunn is not just a shop owner. He is also a marketing guru, the owner of a training center and the founder of Gator Sauce, a culinary creation that he uses as a marketing tool that has people throughout Illinois salivating and pouring it on everything from gumbo all the way to scrambled eggs.
20 Years Ago in the Collision Repair Industry (July 1998)
I was recently told of a body shop doing more than $5 million in gross sales per year. It sounds like an impressive operation until you consider that this shop, heavy into direct repair programs (DRPs), has only a 4 percent profit margin.
The 1940s marked the end of the Great Depression as America was thrust into WWII.
With nearly 23 million vehicles involved in accidents annually---a statistic that is trending upward, according to Vincent Romans, The Romans Group---body shops across the country are being faced with deciding if they should repair or replace non-structural components during the repair process.
In the small city of Chatsworth, located in the northern part of Georgia, Babb’s Body Shop prides itself on performing high-quality collision repair work.
How many emails do you get every day and how many of them should really be in your spam folder? Did you sign up for something and then the company sold your email address to everyone on the planet?
20 Years Ago in the Collision Repair Industry (June 1998)
When you walk into the main office at Orlando Auto Body in Mesa, AZ, one of the first things you’ll notice is the numerous magazine articles and awards that decorate an entire wall.
Collision repair facilities can typically increase profits by raising prices and/or working to become more efficient, according to Mark Olson, CEO of VECO Experts (Vehicle Collision Experts, LLC).