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Monday, 31 July 2006 17:00

Misleading phrases that betray the reality of our industry

Written by Dick Strom

Words are often "the great foes of reality." Some within the insurance and collision industries have pieced together words into terms that, defying reality, hide their true intent - or lack thereof. Following are a number of these, in addition to those we looked at in last month's article, that are foes of the reality they are intended to present.

Thursday, 30 November 2006 17:00

CCRE Summit - an event no shop should have missed

Written by Dick Strom
Reno, an easy drive from beautiful Lake Tahoe, was the location of this year's Coalition for Collision Repair Excellence (CCRE) Summit Conference and Seminar Series.
Monday, 08 January 2007 14:02

Industry opposition to Senate bill 2509

Written by Dick Strom
Dick StromNational Insurance Act of 2006 could hamper body shop business - As collision repairers we find ourselves ever more involved in the legal aspects surrounding the repair of vehicles. One concern is insurers' efforts regarding national no-fault insurance legislation.
Thursday, 28 January 2010 11:56

Amaradio --- Fantasy Versus Reality

Written by Lee Amaradio, Jr.

There is the way “it should be” and then there is “the way it is.” Deal with the way it is and forget the way it should be. “It should be” will never benefit you; you will become bitter and cynical and could become distracted from the problems at hand.

Monday, 06 July 2009 17:35

Amaradio --- Rogue Supervisors Should be Identified to Top Insurance Managers

Written by Lee Amaradio, Jr.

I had an experience last week with what I call a “rogue supervisor”—an insurance company supervisor who is ignoring company policy and allowing his emotions to supersede his better judgment. It’s like a military commander having his own private war with no regard to protocol.

Monday, 08 June 2009 13:06

Amaradio --- Do Insurers Really Want to Know How Collision Repair is Done?

Written by Lee Amaradio

You Want How Much?

Do insurers really want to be educated in the proper repair techniques of collision repair, or do they just want it cheaper?

Tuesday, 05 May 2009 14:11

Amaradio --- Our Own Worst Enemy, but is Help on the Way?

Written by Lee Amaradio

Last week I attended a meeting in San Francisco at the California Department of Insurance. This was a meeting I had looked forward to for quite some time. As the CRA’s president I was privileged to accompany some top shop owners as we made our case before the department heads. It’s too soon to know how successful the DOI will be with the evidence that they will be investigating but we did accomplish what we set out to do, and that is to establish the fact that there is a real problem and we need help.

Wednesday, 28 January 2009 17:45

Amaradio---California’s North vs South—Why Are Labor Rates So Different?

Written by Lee Amaradio, Jr.

I recently met with a gentleman who owns a body shop in Northern California.  I was showing him around my shop and as we talked about how we processed cars and managed systems, the subject of labor rates came up. He was quite surprised at the labor rate difference between his shop and mine. While he was impressed with our shop, he wasn’t impressed by the fact that we were only getting paid half of what he was.

Friday, 19 December 2008 20:11

Amaradio -- Change is a Journey, Not a Destination

Written by Lee Amaradio, Jr.

I write articles about our industry. I give shops my opinion on what I think they can do to turn this industry around because we need “change.” I have become an industry advocate and placed a well-deserved bull’s eye on my back. I will say what most other industry people only think.

Tuesday, 25 November 2008 14:10

Amaradio -- It’s Just Like A “Real Rolex”

Written by Lee Amaradio, Jr.
I work for a major auto insurer and I have been chosen to purchase my supervisor’s retirement gift. I’m personally responsible for purchasing his “Gold Rolex.” My boss deserves it. Let me explain.