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Monday, 31 July 2006 17:00

Benefit from more professional channels of communication

Written by Lee Amaradio, Jr.

"What we have here is a failure to communicate!"

    - Paul Newman in Cool Hand Luke 

Thursday, 31 August 2006 17:00

Improving relations between shop owners, insurers

Written by Lee Amaradio, Jr.

I've been writing articles trying to give my perspective on what I think would be good changes for our industry. This collision industry is a major part of my life. It provides a living, I enjoy doing what I do, and I love to repair collisions. But there are many things in my life that I value more. I'm also "Lee" the person; I have a life apart from this industry. If we ask about the most meaningful things in our lives, the answer is never going to be the collision industry. While it consumes most of our time, it is far from the most important aspect of our lives.

Saturday, 30 September 2006 17:00

Non-charged processes should be credited to cycle time

Written by Lee Amaradio, Jr.

The tactics used by the insurance companies to outsmart us never cease to amaze me. They have us processing their claims for free. They've figured out how to control our labor rates and dictate the way we repair vehicles. Now we are being asked to pay rental bills.

Tuesday, 31 October 2006 17:00

Write complete estimates the first time around

Written by Lee Amaradio, Jr.

The subject of supplements was brought up at the Collision Industry Conference (CIC) in San Jose last July - and it is an issue that is clearly in need of attention. One participant pointed out that each supplement costs an average of $250. While this number struck me as high, it began to make sense when I focused on the fact that supplements are time consuming - and estimators don't work for free.

Thursday, 30 November 2006 17:00

Upgrade training to stay competitive and compliant

Written by Lee Amaradio, Jr.

After a lifetime in the auto collision industry you might think I would know it all, yet I'm amazed at how much I still don't know. Attending this year's NACE demonstrated that I still have much to learn to repair some of today's vehicles properly. If we are going to stay up with these new technologically-advanced automobiles, a substantial investment in equipment and training will need to be made.

Recently I had the opportunity to give a presentation to a group of shop owners and managers. The presentation highlighted several areas of change in vehicle technology: advanced high-strength steels, laser welding, MIG brazing, hybrid disabling procedures, structural sectioning, and panel attachment methods, such as bonding and riveting. During the presentation, I spoke not only about the technology, but also how the technology was impacting the collision repair industry in areas such as: technician safety; required tools, equipment and materials; technician efficiency; estimate accuracy and other areas that affect the business.

Over the past several years we have seen changes in vehicle design and construction. Many of these changes provide increased protection for vehicle occupants, increase fuel economy, reduce emissions, or meet the market demands of potential new vehicle buyers.

How many times have you heard over the last several years? “I’ve been doing this for more than 20 years, and I know how to create a damage report, repair plan, and perform the repairs.”

The first thing I would like to start this month’s column with is an update on the shops that have started to implement the lean process. 

In a recent article I discussed the lean process and how we can eliminate waste. I recently taught I-CAR’s Cycle time class in Downey and San Jose. Greg Gunter, owner of Greg’s Autobody in Whittier, CA, asked me for help in starting the lean process in his shop. I spent about 4 hours with his staff prior to the 4th of July holiday discussing the lean process and what we were going to accomplish, but before we got started, we did a walk-through of the shop as a group and identified all of the items of waste.