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Monday, 02 July 2007 14:52

Proactive decision-making defines the difference between success and failure

Written by Lee Amaradio, Jr.
    As businessman we are forced  to make decisions everyday. Some we like. Some we don’t. Nevertheless, we must make them. I like to purchase new equipment but I hate to let an employee go.
Monday, 04 June 2007 16:17

Our concierge service

Written by Lee Amaradio, Jr.
    I recently went on a cruise with my wife and we stayed on the concierge deck. We were treated to better service because we paid more for this. The special treatment was well worth the cost. It made me think of the new program offered by a certain insurer that is considered their concierge program. I wondered what they were doing that I was not. I saw their ads and discovered that there was nothing they offered that I did not already offer. They were just smart enough to market this service in the first place.
Friday, 04 May 2007 12:41

Poor treatment of insurance company employees may explain adjuster behavior

Written by Lee Amaradio Jr.
    I recently received an email about an article of mine from a gentleman in the collision industry for more than 50 years. I loved what he had to say. and his interesting comments really made me think a bit differently.
Thursday, 05 April 2007 14:11

Outstanding receivables serve as interest free loans

Written by Lee Amaradio
 I recently applied for a home loan and was amazed at the amount of paperwork required in the application process. My credit score had nothing to do with the amount of paperwork involved; the loan companies have certain procedures they follow to qualify every applicant before loaning money.
Monday, 05 March 2007 16:15

Is this any way to run a business?

Written by Lee Amaradio Jr.

We are involved in a game with the insurance companies and we are on the losing team. I call it a game because the collision industry operates like no other business model I know of. Insurance companies wouldn’t play this game from our point of view. Let’s switch sides and put the shoe on the other foot.

Monday, 31 May 2004 17:00

The check is in the mail... or is it?

Written by Lee Amaradio, Jr.
I am waiting for the day that my credit is so good that I can walk into a fancy restaurant, order a five-course meal, and let the owner know that I will pay him in thirty days. Or go to a grocery store to purchase food and supplies for my family of five and tell the manager that I will pay him after my dad looks the bill over and gives the okay to pay.
Monday, 05 February 2007 16:15

Training the insurance company

Written by Lee Amaradio
I was looking over my accounts receivables last week and noticed a stack of approximately 20 files with very small amounts due. The highest one was $74, with the lowest one being a mere $12. I called my office manager Kim over, and asked her about this particular stack of files. One of my main questions to her was, how much is it costing us to collect on these small amounts? My point was clear. It couldn’t be cost-effective to spend $100 in labor trying to collect $12.
Tuesday, 31 January 2006 17:00

The experiment: negotiating with insurance carriers

Written by Lee Amaradio, Jr.

As president of "Faith" Quality Auto Body, Inc., a large auto body shop with several direct repair programs, I annually renew several company insurance policies with carriers. This year, I decided to conduct an experiment by approaching the insurance companies the same way they approach me. 

Tuesday, 28 February 2006 17:00

An allegory on pleasing direct repair partners

Written by Lee Amaradio, Jr.

After attending a recent meeting with one of my largest direct repair accounts, I found myself totally stressed out. We discussed LKQ and aftermarket parts usage, as well as cycle time. Procedures now called for three alternate part searches for every part on the estimate - each of which had to be documented. Furthermore, going over their allotted four hour per day formula would force us to pay rental car ex-penses. 

Friday, 31 March 2006 17:00

Value of quality in collision repair procedures diminished

Written by Lee Amaradio, Jr.

Currently I am struggling to get my shop's recently raised labor rates accepted by the insurance companies we deal with. Raising rates is one thing; getting paid the new rates is another