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How many times have you heard over the last several years? “I’ve been doing this for more than 20 years, and I know how to create a damage report, repair plan, and perform the repairs.”

The first thing I would like to start this month’s column with is an update on the shops that have started to implement the lean process. 

In a recent article I discussed the lean process and how we can eliminate waste. I recently taught I-CAR’s Cycle time class in Downey and San Jose. Greg Gunter, owner of Greg’s Autobody in Whittier, CA, asked me for help in starting the lean process in his shop. I spent about 4 hours with his staff prior to the 4th of July holiday discussing the lean process and what we were going to accomplish, but before we got started, we did a walk-through of the shop as a group and identified all of the items of waste.

Toby Chess, well-known I-CAR instructor and consultant, was the featured speaker at the California Autobody Association’s (CAA) East Bay chapter meeting, held at Scott’s Seafood restaurant in Walnut Creek, CA, on May 19th.

Hey Toby—I read your articles on lean production and I would like to set up my shop as a lean facility. I know I-CAR has a class on cycle time improvements. I checked with a consultant on helping me but the cost was prohibitive. What do I need to do first?
        —Thanks, Old Time Shop Owner, Los Angeles

Hey Toby—I thought that all high voltage wires on hybrids are orange, but an adjuster told me that there are other colors. Are there more that one color for high voltage wires?
    —Dan from Fresno

With summer only a few months away, I’ve been receiving a number of questions dealing with automobile air conditioning. It’s a good time to answer them. To read this article in PDF format with photos, click here .

 Hey Toby—My repair center recently repaired a vehicle that was involved in a front end collision. The vehicle was not running and towed in. After the repairs were completed, I took the car for a test drive and turned on the air conditioning system to check it out. I was blasted by a foul smell coming from the air conditioning vent. Did we do something wrong?
        —Jose from Scottsdale.

Wednesday, 28 January 2009 18:13

Hey Toby 10---Helping out the Firefighters

In October of 2007 I was invited to participate with about 80 fire fighters for extrication training in Medford, Oregon. The 4-day class was developed and presented by Todd Hoffman of Scenes of the Accident. 

Hey Toby – I am a technician in Los Angeles and I need some information on repairing an aluminum hood. Can you help me?

— Miguel from Los Angeles

Sunday, 26 October 2008 17:00

HEY TOBY 8 —Simplify to get Efficient

Hey Toby—I vaguely remember you writing something about lean production and I keep reading in the trade magazines about, but I am really trying to understand it. After reading your article on advanced steels, do you think it would be possible to write a simplified version on lean production that I can understand and I don’t have to translate (I don’t understand Chinese). Thanks —Dave from North Hollywood.