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Thursday, 31 March 2005 17:00

Shops and associates speak about state of industry

Written by Dick Strom

Most of the following quotes about the state of the collision repair industry were sent to me over the past year by shop personnel. Others were gleaned from industry periodicals. 

Saturday, 30 April 2005 17:00

VW Golf owners experience nightmarish auto body repair

Written by Dick Strom

The owners of this 1999 VW Golf GLS-TDI were irritated, and rightfully so, at their whole sour, frustrating repair experience at a Northeast Georgia collision shop they'd entrusted to repair their vehicle. They have filed their experience in their personal files as "Our Golf Nightmare." 

Saturday, 30 April 2005 17:00

Faithful presence in one location has its rewards

Written by Dick Strom

Cleveland Ohio Coalition for Collision Repair Excellence (CCRE) member, Paul Rieman owns and operates Lakewood Auto Body, Inc. in the same existing building and business he bought in 1977. Rieman's long-standing and faithful presence in this community has had its rewards. 

Tuesday, 31 May 2005 17:00

Protection from inadequate repairs is goal of post-repair inspectors

Written by Dick Strom

CCRE Update

Besides being a member of the Coalition For Collision Repair Excellence (CCRE), Dave Truslow is a PRI guy. In case you haven't yet heard, PRI stands for Post-Repair Inspection, a rapidly growing group of professionals who are making an honest living by exposing fraudulent and otherwise poorly repaired vehicles. 

Thursday, 30 June 2005 17:00

Parallels exist between castles and collision repair in Britain

Written by Dick Strom

A cartoon from a past New Yorker magazine pictured grizzled, war-hardened warriors about to attack a castle. In their midst a young, clean-cut warrior-wannabee proudly brags to his comrades, "I've never actually stormed a castle before, but I have taken castle-storming classes." 

Thursday, 30 June 2005 17:00

Protecting the public is goal of post-repair inspectors

Written by Dick Strom

CCRE Update 

Besides being a member of the Coalition For Collision Repair Excellence (CCRE), Dave Truslow is a PRI guy. In case you haven't yet heard, PRI stands for Post-Repair Inspection, a rapidly growing group of professionals who are making an honest living by exposing fraudulent and otherwise poorly repaired vehicles. 

Sunday, 31 July 2005 17:00

Things not always as they might first appear

Written by Dick Strom

My first impression of Dr. Barnard was of an ancient, sinister ogre on this, my first trip to a dentist. Mom had done her best to assure my five-year-young mind that Dr. Barnard just wanted to take a quick peek inside my mouth. While I was not yet too proud to disbelieve Mom, apprehensions grew as, hand in hers, I mustered courage to climb the long, dark, musty wooden hallway toward the single light bulb dangling from spindly wires in the ceiling leading to - the dentist. 

Sunday, 31 July 2005 17:00

CCRE president disputes ASA vision of repairer-insurer relations

Written by Dick Strom

The following excerpt from a letter by CCRE president Tony Lombardozzi, Automotive Collision Repair Services, is in response to Geralynn Kottschade's opinion piece, Not Such A Nightmare, (Hammer and Dolly April 2005). In her opinion piece, Kottschade, chairman of the Automotive Service Association and NACE '05, soft-soaped the repairer-insurer relationship in responding to editor of H&D Sheila Loftus' suggestion that this industry "should have an industry-wide discussion about returning the collision industry to whom it rightfully belongs -- the collision repairer and the vehicle owner." 

Wednesday, 31 August 2005 17:00

Do you have what it takes to become an expert witness?

Written by Dick Strom

A recent article on the qualifications and rewards of being an expert witness, written by Patrick Yurek (6/05 BodyShop Business magazine, Putting The "Expert" In Witness), gives some food for thought to those interested in entering the rapidly growing "expert witness" field. It is also food for thought for those who have thus far gotten away with inferior or deficient repairs, and for certain insurers who encourage shops to cheat. 

Monday, 31 October 2005 17:00

Analysis of the financial crisis in the CR industry

Written by Dick Strom

"The Hidden Financial Crisis In The Collision Repair Industry," an article written by D.J. Styles (penname) (Autobody News, 6/05), presents an insightful account of some of the practices that have rendered the collision repair industry increasingly profitless, practices which the author contends also led to the recent collapse of the consolidator M2 Collision.