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Monday, 05 February 2007 16:15

Training the insurance company

Written by Lee Amaradio
I was looking over my accounts receivables last week and noticed a stack of approximately 20 files with very small amounts due. The highest one was $74, with the lowest one being a mere $12. I called my office manager Kim over, and asked her about this particular stack of files. One of my main questions to her was, how much is it costing us to collect on these small amounts? My point was clear. It couldn’t be cost-effective to spend $100 in labor trying to collect $12.
Tuesday, 31 January 2006 17:00

The experiment: negotiating with insurance carriers

Written by Lee Amaradio, Jr.

As president of "Faith" Quality Auto Body, Inc., a large auto body shop with several direct repair programs, I annually renew several company insurance policies with carriers. This year, I decided to conduct an experiment by approaching the insurance companies the same way they approach me. 

Tuesday, 28 February 2006 17:00

An allegory on pleasing direct repair partners

Written by Lee Amaradio, Jr.

After attending a recent meeting with one of my largest direct repair accounts, I found myself totally stressed out. We discussed LKQ and aftermarket parts usage, as well as cycle time. Procedures now called for three alternate part searches for every part on the estimate - each of which had to be documented. Furthermore, going over their allotted four hour per day formula would force us to pay rental car ex-penses. 

Friday, 31 March 2006 17:00

Value of quality in collision repair procedures diminished

Written by Lee Amaradio, Jr.

Currently I am struggling to get my shop's recently raised labor rates accepted by the insurance companies we deal with. Raising rates is one thing; getting paid the new rates is another 

Friday, 31 March 2006 17:00

Another perspective on State Farm Select Service program

Written by Lee Amaradio, Jr.

It amazes me how quickly some of us are ready to throw State Farm under the bus. Have we forgotten how much we loved doing business with State Farm up to this point? Perhaps the problem is not State Farm, but with the collision industry itself.

Sunday, 30 April 2006 17:00

Fear of saying NO has collision repairers locked in bad deals

Written by Lee Amaradio, Jr.

Our industry is afraid of the "N" word. We are so used to giving in to ridiculous concessions and demands that we say "yes" to almost everything. Who defined cycle time anyway? To me, it's the time elapsed from when a repair is completed to when I get paid. How's that for cycle time. Why hasn't anyone figured out that it takes more time for us to receive the payment than the time it took us to repair the vehicle? Why aren't we demanding twenty dollars a day interest according to our own version of cycle time? 

Wednesday, 31 May 2006 17:00

Industry pros must strive for more equitable working relationship

Written by Lee Amaradio, Jr.

I started my auto collision business in 1979, because I wanted to be my own boss, and I've been fortunate enough to survive for over twenty-seven years. I can even remember when I still knew how to repair cars. Now twenty-seven years later, you would think I knew little or nothing about repairing cars or running a business. 

Friday, 30 June 2006 17:00

DRPs need industry standards to ensure profitability

Written by Lee Amaradio, Jr.

Twenty-seven years after opening my business in 1979, I'm trying to figure out how our industry went so wrong. Although I have learned many things in those years, I haven't learned how to produce a profit consistently. 

Monday, 31 July 2006 17:00

Benefit from more professional channels of communication

Written by Lee Amaradio, Jr.

"What we have here is a failure to communicate!"

    - Paul Newman in Cool Hand Luke 

Thursday, 31 August 2006 17:00

Improving relations between shop owners, insurers

Written by Lee Amaradio, Jr.

I've been writing articles trying to give my perspective on what I think would be good changes for our industry. This collision industry is a major part of my life. It provides a living, I enjoy doing what I do, and I love to repair collisions. But there are many things in my life that I value more. I'm also "Lee" the person; I have a life apart from this industry. If we ask about the most meaningful things in our lives, the answer is never going to be the collision industry. While it consumes most of our time, it is far from the most important aspect of our lives.