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Wednesday, 31 May 2006 17:00

Industry professionals speak out on topics

Written by Dick Strom

Over the course of the year, I receive comments and correspondence concerning the collision repair industry experience from shop owners and techs across the country. Below are some of the comments that have come across my desk. 

Friday, 30 June 2006 17:00

Bogus, misleading phrases that betray the reality of our industry

Written by Dick Strom

Words, by which we live and die and conduct our business, have been sentimentally described as "pegs to hang ideas on," and "the thread on which we string our experiences." But one-time presidential contender Adlai Stevenson summed up the power of words as too often being "the great foes of reality." 

Monday, 31 July 2006 17:00

Misleading phrases that betray the reality of our industry

Written by Dick Strom

Words are often "the great foes of reality." Some within the insurance and collision industries have pieced together words into terms that, defying reality, hide their true intent - or lack thereof. Following are a number of these, in addition to those we looked at in last month's article, that are foes of the reality they are intended to present.

Thursday, 30 November 2006 17:00

CCRE Summit - an event no shop should have missed

Written by Dick Strom
Reno, an easy drive from beautiful Lake Tahoe, was the location of this year's Coalition for Collision Repair Excellence (CCRE) Summit Conference and Seminar Series.
Monday, 08 January 2007 14:02

Industry opposition to Senate bill 2509

Written by Dick Strom
Dick StromNational Insurance Act of 2006 could hamper body shop business - As collision repairers we find ourselves ever more involved in the legal aspects surrounding the repair of vehicles. One concern is insurers' efforts regarding national no-fault insurance legislation.
Thursday, 28 January 2010 11:56

Amaradio --- Fantasy Versus Reality

Written by Lee Amaradio, Jr.

There is the way “it should be” and then there is “the way it is.” Deal with the way it is and forget the way it should be. “It should be” will never benefit you; you will become bitter and cynical and could become distracted from the problems at hand.

Monday, 06 July 2009 17:35

Amaradio --- Rogue Supervisors Should be Identified to Top Insurance Managers

Written by Lee Amaradio, Jr.

I had an experience last week with what I call a “rogue supervisor”—an insurance company supervisor who is ignoring company policy and allowing his emotions to supersede his better judgment. It’s like a military commander having his own private war with no regard to protocol.

Monday, 08 June 2009 13:06

Amaradio --- Do Insurers Really Want to Know How Collision Repair is Done?

Written by Lee Amaradio

You Want How Much?

Do insurers really want to be educated in the proper repair techniques of collision repair, or do they just want it cheaper?

Tuesday, 05 May 2009 14:11

Amaradio --- Our Own Worst Enemy, but is Help on the Way?

Written by Lee Amaradio

Last week I attended a meeting in San Francisco at the California Department of Insurance. This was a meeting I had looked forward to for quite some time. As the CRA’s president I was privileged to accompany some top shop owners as we made our case before the department heads. It’s too soon to know how successful the DOI will be with the evidence that they will be investigating but we did accomplish what we set out to do, and that is to establish the fact that there is a real problem and we need help.

Wednesday, 28 January 2009 17:45

Amaradio---California’s North vs South—Why Are Labor Rates So Different?

Written by Lee Amaradio, Jr.

I recently met with a gentleman who owns a body shop in Northern California.  I was showing him around my shop and as we talked about how we processed cars and managed systems, the subject of labor rates came up. He was quite surprised at the labor rate difference between his shop and mine. While he was impressed with our shop, he wasn’t impressed by the fact that we were only getting paid half of what he was.