My wife Bobbi and I recently returned from visiting the Iberian Peninsula (Spain and Portugal). Our daughter, Shannin, a costume designer who worked for L.A. Opera, and presently freelances on various movies, operas, and the like, had just finished assisting Madrid Opera in costume setup for Tchaikovsky's Queen of Spades.
Some time ago I noticed the outside walls of our paint mixing room had never been painted. Interestingly, though we had occupied this building for close to 15 years, in which time I'd walked past this wall many thousands of times, I'd never noticed that when we built this building, being in a mad rush to get it up to production, we'd forgotten to finish a number of the final details.
One notable feature, common to many European landscapes, is castles and similar fortifications on distant hilltops. For many early peoples, these were their only means of resistance - the only thing that stood between them and certain enslavement, death, or much worse at the hands of marauders, warring factions, or conquering nations.
A wise person once said that if you are a collision shop owner who wants to purchase or learn about the new equipment, go to the trade show. But if you want to learn how to make money to pay for that new equipment, attend the CCRE's "Step Up To The Plate" Annual Convention, held at the Las Vegas Imperial Palace on November 4, 5, 6, 2004. This will be CCRE's biggest and best event yet. Check out the following lineup of pertinent seminars and their key speakers.
My parents were communicators - the kind that communicated more by their actions than by mere words. Needed correction was meted out quickly and in accord with the offense, and life was idyllic as long as we stayed within the well-established, well-known family parameters. But as a constant reminder lest one of us urchins challenge their authority, a leather strap hung from a nail on the left side of the doorway to our one and only indoor bathroom.
CCRE Update from NACE
The Coalition for Collision Repair Excellence Annual Convention, held in Las Vegas during NACE, far surpassed any previously held. Following a Thursday morning closed-door session for CCRE members only, attorney David Wattel presented a very convincing case for educating attorneys and consumers in pursuing insurers for proper repair of vehicles, and for collecting at least inherent diminished value.
"There's a sentiment in this business that has surfaced among the body shop owners who've been victimized by the current trends of commerce. While there are quite a few valid complaints with regard to direction of work, interference with the business of independent body shops, and manipulation of pricing and bids - all of which are very valid and in some cases actionable - there's a thread of entitlement that accompanies that state of mind… some shop owners declare that they have a right to a profit, which is fundamentally wrong.
The collision repair industry is no stranger to change - precious little of it benefitting us. But though change is inevitable, even necessary, we each may have more sway than we realize in whether it bruises us, buries us, or benefits us.
It's time for another installment of Barons In The Buff, a collage of candid quotes from the mind-trust of insurance industry wisdom. Barons In The Buff simply quotes some of the stand-alone statements of present day insurers, of those who once walked in their shoes, and of those who must deal with them daily. We trust you will find these quotes entertaining and educational. Occasional clarifications are enclosed in ( ) or [ ]. Now sit back, read and enjoy… it's your turn to laugh… and consider.
It's been said that only one with a death wish discusses politics or religion - subjects on which even the Homer-Milquetoasts among us are quick to express strong opinions. But I can't resist: I hate politics! Especially I hate that which is passed off as presidential election-year politics. Every four years we are again immersed in this mud-slinging, mud-wrestling pit for political advantage. There is no "below the belt" rule in politics. If "all is fair in love and war," it's tenfold dirtier in political debates American-style.
Most of the following quotes about the state of the collision repair industry were sent to me over the past year by shop personnel. Others were gleaned from industry periodicals.
The owners of this 1999 VW Golf GLS-TDI were irritated, and rightfully so, at their whole sour, frustrating repair experience at a Northeast Georgia collision shop they'd entrusted to repair their vehicle. They have filed their experience in their personal files as "Our Golf Nightmare."
Cleveland Ohio Coalition for Collision Repair Excellence (CCRE) member, Paul Rieman owns and operates Lakewood Auto Body, Inc. in the same existing building and business he bought in 1977. Rieman's long-standing and faithful presence in this community has had its rewards.
Besides being a member of the Coalition For Collision Repair Excellence (CCRE), Dave Truslow is a PRI guy. In case you haven't yet heard, PRI stands for Post-Repair Inspection, a rapidly growing group of professionals who are making an honest living by exposing fraudulent and otherwise poorly repaired vehicles.