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Wednesday, 31 January 2001 17:00

An elephant in your shop

Written by Tom Slear

Rick Tuuri, director of industry relations for ADP, recently laid out what he believes to be the worst-case scenario given the incursion of the electronic claims processing companies, the dotcoms, into the collision repair industry: 

Friday, 31 August 2001 17:00

A sure-fire way to generate referrals and repeat business

Written by Tracy Bains

This is a "huge secret" that can lead to tons of repeat business and referrals! Stay in touch. Stay in front of your client's faces! 

Friday, 31 August 2001 17:00

Those damn refrigerator magnets

Written by Tom Slear

Uh oh, I feel the urge coming on, that compelling need to predict. All this talk about insurance companies owning body shops and no one answering the salient question: What will Allstate's purchase of Sterling lead to? What will be the outcome in five or 10 years? 

Wednesday, 31 October 2001 17:00

As crazy as a bedbug - or is it a peach orchard squirrel?

Written by Tom Slear

In 1999, when I last looked in on the Texas political scene, it was in the process of meltdown, as least as it relates to the collision repair industry.

Wednesday, 31 October 2001 17:00

The Importance of Benchmarking (or Who Cares How I Did Yesterday !)

Written by Tim Ronak

Bench-mark n. surveyor's mark at point in line of levels; standard or point of reference. 

Friday, 30 November 2001 17:00

How does your shop stack up by the numbers?

Written by Tim Ronak

So how does your Collision Repair business stack up financially or managerially against other facilities in the industry or even locally? Last issue of Autobody News I discussed the value of Benchmarking and alluded to how you could use that information to: 

Monday, 31 December 2001 17:00

The all spin zone

Written by Tom Slear

With my apologies to Bill O'Reilly, let me welcome you to the All Spin Zone, where nothing exists but message manipulation. The idea is to get you thinking it's nighttime when the sun is shining; Tuesday when the calendar says Wednesday. 

Tuesday, 31 July 2001 17:00

Would you rather send your customers to a dealership?

Written by Tom Slear

Bill Willix had a funny notion back in 1989. The former parts salesman had seen firsthand how much electronics had revolutionized the automotive repair industry. Technicians who could build distributors from a few scraps of plastic and old newspapers froze when they saw a computer chip. 

Friday, 31 January 2003 17:00

Suing the boss — a new national pasttime?

Written by Steven Schillinger and Robert Morris, Esq.

Employees are filing lawsuits against employers and supervisors in record numbers, alleging damages in excess of workers' compensation insurance for personal injuries. 

Sunday, 30 November 2003 17:00

Planning is essential to keep shops in business

Written by Mike Kunkel

As the end of the year rapidly approaches and people take time to evaluate their personal and financial situations, these are words to take to heart. Many of the salvage yards and repair facilities that I talk to are complaining that business is flat or down. The economy is having a tough time getting going and business has been better, but it has also been worse. One of the problems that I see is that people have difficulty shrinking their overhead to match the current sales volume of their business.